Front Desk Executive And Receptionist

Heritage Group Of Hospitality; Mandvi; On-site; INR 180,000 - 260,000; Full time

Job summary

Heritage Group Of Hospitality invites applications for a Front Office Executive to deliver warm, professional service at the hotel front desk. The role covers guest check-in/check-out, reservations coordination, answering queries, and ensuring a smooth guest experience throughout the stay.

The ideal candidate has a Diploma/Degree in Hotel Management or related field, excellent communication in English/Hindi, and willingness to work in rotational shifts, including weekends.

Qualifications

• Diploma/Degree in Hotel Management or related field preferred.
• Freshers with good communication are encouraged to apply.
• Excellent verbal and written communication skills.
• Willingness to work in rotational shifts, including weekends.
• Good command of English and Hindi; Gujarati knowledge is a plus.

Responsibilities

• Welcome guests at the front desk and greet them warmly.
• Handle check-in and check-out procedures accurately.
• Manage reservations, room allocations, and related queries.
• Provide information about facilities, services, and local attractions.
• Address guest requests, complaints, and feedback promptly.
• Coordinate with Housekeeping for room readiness and special requests.
• Coordinate with Reservations, F&B, Maintenance, and other departments as needed.
• Maintain guest records and update information in the PMS/system.
• Handle cash, card payments, and billing per company procedures.
• Prepare and maintain daily front office reports.
• Assist guests with transportation, luggage, wake-up calls, and other services.
• Promote hotel services, packages, and revenue opportunities.
• Ensure proper handover at end of duty and maintain front desk appearance.

Skills

Hotel Management

Freshers welcome

Communication

Grooming

Guest Handling

PMS Knowledge

Problem Solving

Multi-tasking

English & Hindi

Rotational Shifts

Education

Hotel Management Diploma/Degree

Job description

Job Description Front Office Executive
Position: Front Office Executive
Department: Front Office
Industry: Hospitality / Hotel
Location: Kutch & Saurashtra
Reporting To: Front Office Executive / Front Office Supervisor
Job Summary:
We are looking for a friendly, professional, and guest-oriented Front Office Executive to handle front desk operations and provide excellent service to guests. The candidate will be responsible for guest check-in/check-out, reservations coordination, handling guest queries, and ensuring a smooth and pleasant guest experience throughout their stay.
Key Responsibilities

• Welcome and greet guests warmly upon arrival.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage guest reservations, room allocations, and booking-related queries.
• Provide information about hotel facilities, services, room types, and local attractions.
• Handle guest requests, complaints, and feedback professionally and promptly.
• Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements.
• Coordinate with Reservations, F&B, Maintenance, and other departments as required.
• Maintain accurate guest records and update information in the hotel PMS/system.
• Handle cash, card payments, billing, and other front desk transactions as per company procedures.
• Prepare and maintain daily front office reports and records.
• Assist guests with transportation, luggage, wake-up calls, and other hotel services.
• Promote hotel services, packages, and other revenue-generating opportunities.
• Ensure proper handling of guest requests and follow up until completion.
• Maintain a professional appearance and follow hotel grooming standards.
• Ensure the front desk and reception area are clean, organized, and presentable.
• Follow all hotel policies, SOPs, safety standards, and guest-service standards.
• Ensure cash handling, walk in customers and making invoices.
• Smooth handover when duty is over for that day.

Required Skills & Qualifications

• Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
• Previous experience in Front Office is preferred; freshers with good communication skills may also apply.
• Good verbal and written communication skills.
• Pleasant personality and professional grooming.
• Strong guest-handling and interpersonal skills.
• Basic computer knowledge and familiarity with hotel PMS is an advantage.
• Good problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple tasks.
• Willingness to work in rotational shifts, including weekends and holidays.
• Good command of English and Hindi; knowledge of Gujarati is an advantage.

Key Competencies

• Guest Service Orientation
• Communication Skills
• Problem Solving
• Teamwork
• Time Management
• Professional Grooming
• Attention to Detail
• Upselling & Revenue Awareness
• Positive Attitude
• Patience & Conflict Handling