Fresher | US Onboarding Associate/Specialist | Ghansoli, Mahape

Inspiroz It Services; Navi Mumbai; On-site; INR 391,000 - 614,000; Full time

Job summary

Inspiroz It Services is seeking detail-oriented US Onboarding Associates to support candidate onboarding across US regions. The role involves coordinating with candidates to complete paperwork, reviewing documents, and ensuring I-9 forms are complete and compliant before handing profiles to the next team.

You will maintain accurate records, follow up on pending items, and ensure data confidentiality while supporting cross-training across processes as needed.

Qualifications

• Excellent verbal and written communication skills.
• Prior US calling experience is required.
• Good interpersonal skills and professional communication with candidates.
• Strong attention to detail and ability to identify errors in documents.
• Basic computer proficiency and familiarity with MS Office and email communication.
• Ability to manage multiple cases and follow up proactively.
• Willingness to work in shifts aligned with US business hours.

Responsibilities

• Review candidate onboarding paperwork and supporting documents to ensure all information is complete, accurate, and compliant.
• Identify unclear or non-compliant documents and coordinate with candidates to obtain corrected documents.
• Review I-9 forms to ensure proper completion and accuracy.
• Upload verified documents and maintain candidate records in the system.
• Follow up with candidates via US calls, emails, and messaging platforms.
• Identify duplicate profiles and escalations as per process.
• Ensure profiles and docs are complete before handing to the next team.

Skills

Excellent verbal and written comms

US calling experience

Interpersonal skills

Attention to detail

MS Office

Multitasking

US shift willingness

Tools

MS Office

Job description

We are looking for detail-oriented and proactive US Onboarding Associates / Specialists to support the candidate onboarding process across various US regions. The role primarily involves coordinating with candidates to complete onboarding paperwork, reviewing submitted documents, checking I-9 forms for completeness and accuracy, and ensuring all required documentation is in place before handing over candidate profiles to the concerned team for further processing.

Key Responsibilities

• Review candidate onboarding paperwork and supporting documents to ensure all required information is complete, accurate, and compliant with defined guidelines.
• Identify unclear, incomplete, or non-compliant documents and coordinate with candidates to obtain corrected or resubmitted documents.
• Review I-9 forms to ensure they are properly filled out, complete, and free from missing information or discrepancies.
• Upload verified documents and maintain accurate candidate records in the designated system.
• Follow up with candidates who have pending onboarding requirements through US calls, emails, and messaging platforms.
• Identify duplicate candidate profiles and escalation discrepancies or exceptions as per the defined process.
• Ensure candidate profiles and documentation are complete before handing them over to the concerned team for further onboarding activities.
• Manage assigned cases and make timely follow-up calls to meet defined process timelines and productivity expectations.
• Maintain accuracy, confidentiality, and compliance while handling sensitive candidate information.
• Be open to cross-training on other processes or departments as per workload and business requirements.

Required Skills & Qualifications

• Excellent verbal and written communication skills.
• Prior US calling experience is required.
• Good interpersonal skills and the ability to communicate professionally with candidates.
• Strong attention to detail and ability to identify errors or missing information in documents.
• Basic computer proficiency and familiarity with MS Office and email communication.
• Ability to manage multiple cases and follow up proactively.
• Willingness to work in shifts aligned with US business hours.

Added Advantage

• Prior experience in US employee onboarding processes.
• Knowledge of Form I-9, employment eligibility documentation, and related compliance requirements.
• Experience handling candidate documentation, background verification, or HR operations.
• Familiarity with onboarding platforms, applicant tracking systems (ATS), or HRMS tools.

Ideal Candidate Profile

The ideal candidate should have excellent communication skills, confidence in handling US-based candidate calls, strong attention to detail, and the ability to manage documentation-related activities efficiently. Candidates should be proactive, adaptable, willing to learn, and comfortable working across different processes based on business requirements.