Customer Support Executive / Sr. Executive

Hexaware Technologies; Navi Mumbai; On-site; INR 200,000 - 260,000; Full time

Benefits offered by this job

One-way cab facility provided

Job summary

Hexaware Technologies in Navi Mumbai is seeking a Customer Support Executive / Sr. Executive for US Background Verification (Outbound Voice).

The role involves making outbound calls to verify applicants’ credentials and documenting results in internal systems, with a focus on accuracy and quality in every interaction. Candidates with 6 months BPO experience, good English communication, and willingness to work in a night-shift rotation (6:30 PM–5:30 AM IST) are encouraged to apply.

Qualifications

• Education: HSC (12th Pass) or Graduate (Freshers welcome)
• Experience: 6 months in BPO/Customer Support; US process or outbound experience a strong advantage
• Skills: Excellent verbal and written English communication

Responsibilities

• Conduct outbound calls to verify US applicants' credentials.
• Accurately document verification details and update internal databases.
• Maintain high accuracy and quality in data recording and caller interactions

Skills

English communication

Education

HSC/Graduate

Job description

Job Title: Customer Support Executive / Sr. Executive US Background Verification (Outbound Voice)

Job Description:

Are you looking to build or grow your career in the US Voice Process space? We are hiring dynamic candidates for our US Background Verification (Outbound Voice) process at Ghansoli, Navi Mumbai.

Key Responsibilities:

Conduct outbound calls to verify US applicants' personal, educational, and employment credentials.

Accurately document verification details and update internal databases in a timely manner.

Maintain high accuracy and quality standards in data recording and caller interactions.

Candidate Profile & Requirements:

Education: HSC (12th Pass) or Graduate (Freshers welcome!).

Experience: 06 months in BPO/Customer Support (Prior US Process or Outbound experience is a strong advantage).

Skills: Excellent verbal and written English communication skills.

Age Limit: Up to 30 years.

Work Details & Perks:

Shift Window: 6:30 PM to 5:30 AM IST (Rotational 9.5-hour shift).

Work Week: 5 Days Working (Fixed Saturday & Sunday Off).

Job Location: Loma IT Park, Ghansoli (Navi Mumbai).

Transport: One-way cab facility provided.