Non-Voice US Process Executive (On-Site)

BPO Service Provider; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

PF

Gym membership

Job summary

BPO Service Provider in Navi Mumbai is hiring for a Non-Voice US Process Executive. The role involves on-site work handling email and chat for US clients, with 24x7 rotational shifts and opportunities for career progression.

The ideal candidate has at least 6 months in BPO or customer support, strong English writing, and a patient, customer-centric approach. Comprehensive benefits are provided as part of the package.

Qualifications

• HSC or Graduate qualification in any stream.
• Minimum 6 months of BPO or customer support experience.
• Strong written communication skills in English.
• Basic computer proficiency and typing speed.
• Ability to work on 24x7 rotational shifts including US timings.
• Customer-centric attitude with problem-solving approach.
• Familiarity with email and chat support platforms.

Responsibilities

• Handle customer inquiries via email and chat support channels with professionalism and accuracy.
• Respond to client communications within defined SLAs and quality standards.
• Document and process customer requests following US-based business workflows.
• Maintain detailed records of all customer interactions and resolution outcomes.
• Collaborate with team members and supervisors to achieve departmental targets.
• Escalate complex issues to senior team members when necessary.
• Adhere to quality benchmarks and compliance requirements set by clients.
• Participate in training sessions and continuous skill development programs.

Skills

BPO experience

English writing

Typing speed

US shifts

Email & chat

Customer-centric

CRM tools

Education

HSC or Graduate qualification

Tools

Helpdesk/CRM tools

Job description

About the Company

Our organization is a leading Business Process Outsourcing (BPO) provider specializing in US-based customer support and operations. We deliver high-quality services to international clients while providing career growth opportunities to our talented workforce across multiple service lines.

Role Overview

This is a full-time, on-site position for a Non-Voice US Process Executive based in Digha, Navi Mumbai. You will handle email and chat-based customer interactions for US-based clients on a 24x7 rotational shift basis. This role offers immediate joining opportunities with structured career progression and comprehensive benefits.

Key Responsibilities

• Handle customer inquiries via email and chat support channels with professionalism and accuracy
• Respond to client communications within defined SLAs and quality standards
• Document and process customer requests following US-based business workflows
• Maintain detailed records of all customer interactions and resolution outcomes
• Collaborate with team members and supervisors to achieve departmental targets
• Escalate complex issues to senior team members when necessary
• Adhere to quality benchmarks and compliance requirements set by clients
• Participate in training sessions and continuous skill development programs

Must-Have Skills

• HSC or Graduate qualification (any stream)
• Minimum 6 months of BPO or customer support experience
• Strong written communication skills in English
• Basic computer proficiency and typing speed
• Ability to work on 24x7 rotational shifts including US timings
• Customer-centric approach with patience and problem-solving attitude
• Familiarity with email and chat support platforms

Good to Have

• Previous experience with US-based customer support processes
• Knowledge of CRM tools or helpdesk systems
• Any certification in customer service or soft skills
• Experience handling multiple communication channels simultaneously
• Familiarity with BPO industry standards and practices

What You Will Gain

• Exposure to international client processes and business practices
• Development of strong written communication and documentation skills
• Understanding of US business operations and customer service standards
• Career advancement opportunities through Internal Job Posting (IJP) after 1 year
• Comprehensive benefits package including health insurance, gym membership, and PF

Resume Keywords: US Process, Non-Voice Support, Email Support, Chat Support, BPO Operations, Customer Service, US Client Management, 24x7 Shifts, Business Process Outsourcing, Customer Communication, SLA Management, Quality Assurance, Client Support, Process Handling, Remote Support