Fresher hiring for Customer Service Associate

Shree Swami Shankar Service Pvt. Ltd; Pune District; On-site; INR 156,000 - 268,000; Full time

Benefits offered by this job

Flexible Working Hours

Travel Allowance (TA)

Internet Allowance

Job summary

Shree Swami Shankar Service Pvt. Ltd. in Pune seeks a Customer Service Associate to handle inquiries and complaints, providing accurate information and solutions from office in Pune.

The role emphasizes effective communication, problem solving, and a positive attitude, with record-keeping and teamwork to improve service delivery.

Qualifications

• Must be able to communicate clearly and listen to understand customer needs.
• Ability to think critically and resolve customer issues.
• Friendly demeanor and positive attitude toward customers.
• Familiarity with data entry and basic software for records and retrieval.

Responsibilities

• Respond to customer inquiries via calls, emails, and chat.
• Provide solutions by identifying problems and offering alternatives.
• Maintain accurate customer records of interactions and transactions.
• Follow up with customers to ensure issues are resolved and gather feedback.
• Collaborate with team members to share information and improve service delivery.

Skills

Effective communication

Problem solving

Positive attitude

Basic computer skills

Team player

Education

10th Pass

Job description

As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and handling inquiries effectively. Your primary responsibility will be to assist customers with their queries and complaints, providing them with accurate information and solutions.

Key Responsibilities

• Respond to Customer Inquiries: Handle incoming calls, emails, and chat messages to address customer questions and concerns.
• Provide Solutions: Resolve customer issues promptly by identifying the problem and offering appropriate solutions or alternatives.
• Maintain Customer Records: Keep accurate and up-to-date records of customer interactions and transactions for future reference.
• Follow Up with Customers: Reach out to customers to ensure their issues have been resolved and to gather feedback on their experience.
• Collaborate with Team Members: Work closely with colleagues to share information and improve service delivery.

Required Skills and Expectations

• Effective Communication: You must be able to speak clearly and listen carefully to understand customer needs.
• Problem-Solving Skills: Being able to think critically and find solutions to customer issues is essential.
• Positive Attitude: A friendly demeanor and a positive attitude towards customers will enhance their experience.
• Basic Computer Skills: Familiarity with using computers and software for data entry and retrieval is necessary.
• Team Player: Ability to work well with others and contribute to a supportive work environment.

The position is suited for individuals with 0-3 years of experience, who have completed at least the 10th grade, and are ready to work full-time from the office in Pune.

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  10th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Travel Allowance (TA), Internet Allowance

• Face Interview Location

  Nana Peth Pune 411002