Job Openings In Pune - Process Associate

Talent Advisors; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Advisors in Pune, Maharashtra, invites applications for a Customer Service Representative in a BPO environment. The role focuses on handling inquiries, ensuring customer satisfaction, and helping build loyalty through quality service.

You will communicate with customers via phone and other channels, resolve issues, and maintain accurate records while upholding a high standard of professionalism. Experience in a BPO is highly desirable.

Qualifications

• What you bring includes strong communication, both verbal and written.
• Experience in a BPO environment is desirable.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with customer service software, databases, and tools.

Responsibilities

• Handle customer interactions across channels with professionalism.
• Resolve issues to ensure customer satisfaction and loyalty.
• Maintain accurate records and update relevant databases.

Skills

Excellent communication

Phone handling

Multitasking

Time management

Customer orientation

Tools

CRM software

Job description

Job Summary: As a Customer Service Representative in a BPO setting, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role involves communicating with customers through various channels, including phone calls ensuring customer satisfaction and loyalty.

Key Responsibilities:

• Customer Interaction
• Problem Resolution
• Record Keeping

Experience: Experience in a BPO environment is highly desirable.

Skills:

• Excellent communication skills, both verbal and written.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using customer service software,databases, and tools.
• Customer orientation and ability to adapt/respond to different types of characters.