Customer Service Associate

Cogenthub; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Cogenthub in Kolkata is seeking a Customer Service Associate to join our team. This entry-level role is ideal for candidates who communicate well, enjoy helping customers, and want to build a career in customer service.

You will handle inquiries across phone, email, chat, and other channels, deliver accurate and timely assistance, and maintain records while following company standards. This position is based in the office and involves six-day weeks.

Qualifications

• Freshers are welcome to apply.
• Strong verbal and written communication skills.
• Customer-focused and positive attitude.
• Basic computer knowledge.
• Good interpersonal skills.

Responsibilities

• Handle customer queries via phone, email, chat, or other channels.
• Understand requirements and provide accurate, timely assistance.
• Resolve concerns while maintaining a positive customer experience.
• Escalate complex issues to the appropriate team when needed.
• Maintain customer records and update internal systems.
• Follow company processes, policies and service standards.
• Collaborate with team members to meet service and performance goals.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

Job description

Customer Service Associate

Location: Kolkata
Work Mode: Work From Office (WFO)
Employment Type: Full-Time

About the Role

We are looking for a motivated and customer-focused Customer Service Associate (CSA) to join our team in Kolkata. This is an entry-level opportunity for candidates who have good communication skills, enjoy helping customers, and are eager to build a career in customer service.

Key Responsibilities

• Handle customer queries through phone, email, chat, or other communication channels.
• Understand customer requirements and provide accurate and timely assistance.
• Resolve customer concerns while maintaining a positive customer experience.
• Escalate complex issues to the appropriate team when required.
• Maintain accurate customer records and update internal systems.
• Follow company processes, policies, and service standards.
• Work effectively with team members to achieve service and performance goals.

Requirements

• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Customer-focused and positive attitude.
• Basic computer knowledge.
• Good interpersonal and problem-solving skills.
• Comfortable working from the office 6 days a week.
• Willingness to learn and work in a fast-paced environment.