Customer Support Associate (Male)

Krsnaa Diagnostics Limited; Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Krsnaa Diagnostics Limited in Pune seeks a dynamic call center executive to handle inbound/outbound calls, explain products and services, and maintain CRM data. The role requires rotational shifts, 18-35 years, and 0-5 years experience in a BPO environment.

Graduation or 12th pass is acceptable; English, Hindi and Marathi language skills preferred to serve diverse customers. Join a fast-paced team and contribute to lead conversion and customer satisfaction.

Qualifications

• Work in BPO / Call Center environment.
• Rotational shifts.
• Age bracket – (18-35 Years).
• Graduation / 12th pass is the minimum qualification.
• Experience - 0-5 Years.

Responsibilities

• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Maintaining the database of the customers on a regular basis.
• Suggesting solutions based on customer’s needs and requirements.
• Complete daily call targets in a timely manner.
• Maintain customer data in CRM.
• Lead conversion.
• To write down important information provided by the customer and follow up with them on a regular basis.

Skills

Communication

CRM usage

Typing speed

Education

Graduation / 12th pass

Tools

CRM software

Job description

Location- Pune Chinchwad

Shift- Night Shift only

Responsiblities

• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Maintaining the database of the customers on a regular basis.
• Suggesting solutions based on customer’s needs and requirements.
• Complete daily call targets in a timely manner.
• Maintain customer data in CRM.
• Lead conversion.
• To write down important information provided by the customer and follow up with them
• on a regular basis.

Job Requirement: -

• Work in BPO / Call Center environment
• Rotational shifts & Weekly off
• Age Bracket – (18-35 Years)

Minimum Qualifications- Graduation / 12th pass

Experience - 0-5 Years

Technical Skills-

• Computer Knowledge & Operating skills
• Typing Speed should be good min 20 WPM

Languages -

• English
• Hindi
• Marathi
• Other Languages (Tamil, Punjabi, Kannada, etc.)