Dispute Analyst

Genpact Ltd.; Gurugram District; On-site; INR 480,000 - 700,000; Full time

Job summary

Genpact Ltd. in Gurugram, India, invites applications for the role of Associate/Senior Associate - Dispute Analyst. The role focuses on reviewing and resolving cardholder disputes submitted through a centralized tool.

You will analyze inbound disputes and submit chargebacks, liaising with cardholders and clients’ customers as needed. The position involves monitoring financial transactions for fraud, conducting investigations, and collaborating with various teams to drive resolution.

Qualifications

• Dispute analysis and resolution skills required.
• Experience handling fraud disputes is preferred.
• Ability to manage disputes end-to-end in a timely manner.

Responsibilities

• Monitor and analyze financial transactions for signs of fraud.
• Conduct investigations into suspicious activities and collaborate for resolution.
• Develop and implement fraud prevention strategies and tools.
• Generate reports on fraud trends and recommended actions for management.
• Stay updated on fraud trends, technologies, and regulatory requirements.

Skills

Dispute Analysis

Fraud Disputes

Dispute Management

Dispute Resolution

Job description

Job Description

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at Genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Associate/Senior Associate - Dispute Analyst

Dispute agents are responsible for review and resolution of cardholder disputes submitted through a centralized tool. In this role, the dispute agent would be responsible for analyzing the inbound dispute and submitting the chargebacks to the appropriate network. This role may also involve communication between the cardholders and the client’s customers using various tools.

Responsibilities

• Monitor and analyze financial transactions for signs of fraud;


• Conduct investigations into suspicious activities and collaborate with relevant departments for resolution;


• Develop and implement fraud prevention strategies and tools to mitigate risks;


• Generate reports on fraud trends, patterns, and recommended actions for management review;


• Stay up-to-date on current fraud trends, technologies, and regulatory requirements to ensure compliance and enhance fraud prevention measures.

Skills

• Dispute Analysis


• Fraud Disputes


• Dispute Management


• Dispute Resolution

Language and Proficiency

English - Upper Intermediate - B2

Shift

Rotational

Why Join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation


• Make an impact – Drive change for global enterprises and solve business challenges that matter


• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities


• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day


• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.