Forex & Travel Consultant

IRISH EXPERT LLP; Hyderabad; On-site; INR 320,000 - 520,000; Full time

Job summary

Keka Technologies Private Limited in Hyderabad, India, seeks a Forex and Travel Consultant fluent in Telugu and Malayalam to guide customers through currency exchange, travel planning, and visa support. The role blends forex sales, travel booking, and exceptional service, with emphasis on accuracy, compliance, and upselling relevant packages.

The candidate will handle end-to-end forex and travel tasks, maintain records, and coordinate with partners to ensure smooth travel experiences for

Qualifications

• Fluency in Telugu and Malayalam (spoken and written) mandatory.
• Minimum 2 years of experience in forex services.
• Minimum 1 year of experience as travel consultant or similar.
• Strong knowledge of forex products, regulations, and travel processes.
• Excellent communication and interpersonal skills.
• Customer-focused with a sales-oriented mindset.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Forex Services: provide foreign exchange, advise on rates, handle documentation and compliance, issue travel cards and travellers' cheques, maintain records.
• Travel Consulting: assist with end-to-end travel planning including flights, hotels, visas, insurance, and custom itineraries.
• Customer Service: deliver exceptional service to walk-in and telephonic clients, build relationships, upsell travel and forex products.
• Administrative Tasks: stay updated on forex regulations and travel trends, ensure compliance, support marketing activities.

Skills

Telugu and Malayalam fluency

Customer-focused with sales mindset

Excellent communication

Multitasking in fast-paced environment

Tools

Travel booking software

Forex operating systems

Job description

We are seeking a dynamic and customer-oriented professional to join our team as a Forex and Travel Consultant. The ideal candidate will be fluent in Telugu and Malayalam, with experience in both foreign exchange services and travel consulting. This role involves assisting customers with currency exchange, travel documentation, itinerary planning, and providing expert advice to ensure a seamless travel experience.

Key Responsibilities

Forex Services:

• Provide foreign exchange services including currency sales, purchases, and remittances.
• Advise customers on exchange rates, travel cards, and forex regulations.
• Handle forex documentation and compliance as per RBI guidelines.
• Process and issue travel cards, travelers' cheques, and other forex products.
• Maintain accurate records of all forex transactions.

Travel Consulting:

• Assist customers with end-to-end travel planning including flights, hotels, visas, and insurance.
• Provide customized travel itineraries based on customer preferences and budget.
• Offer guidance on visa processes, documentation, and travel advisories.
• Coordinate with travel partners for bookings, tours, and transportation.
• Resolve travel-related issues and provide post-travel support if required.

Customer Service:

• Deliver exceptional customer service to walk-in and telephonic clients.
• Build and maintain strong customer relationships for repeat business.
• Address customer queries promptly and professionally.
• Upsell additional services like travel insurance, forex products, and holiday packages.

Administrative Tasks:

• Maintain up-to-date knowledge of forex regulations and travel trends.
• Ensure all transactions comply with company policies and legal requirements.
• Achieve individual and team sales targets.
• Assist in marketing and promotional activities.

Required Skills and Qualifications

• Fluency in Telugu and Malayalam (spoken and written) is mandatory.
• Minimum 2 years of experience in forex services.
• Minimum 1 year of experience as a travel consultant or in a similar role.
• Strong knowledge of forex products, regulations, and travel processes.
• Excellent communication and interpersonal skills.
• Customer-focused with a sales-oriented mindset.
• Ability to handle multiple tasks in a fast-paced environment.

Preferred

• Certification in forex or travel consultancy (e.g., IATA, RBI-related courses).
• Proficiency in English and Hindi.
• Familiarity with travel booking software and forex operating systems.