Floor Coordinator Level 1/2

MHC; Lucknow; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Lucknow seeks a hospital administration liaison to support medical administration and patient care programs. You will coordinate with attendants and nursing incharges, educate patients on rights and responsibilities, and ensure timely communication of medical status across teams.

The role emphasizes discharge process optimization, VIP patient handling, grievances redressal, and feedback collection with shared insights for top management.

Responsibilities

• Provide assistance to medical administration in effectively managing patient care programs.
• Daily meeting with attendants of all admitted patients and solving their queries.
• Coordinating including care patient/ family education on their rights and responsibility.
• Daily following up with nursing incharges for any problem regarding Pharmacy/diagnostics/other services.
• Cost effective utilization of resources in consistence with the hospital mission and collaborative patient care.
• To act as a liaison between doctors and patients when ever required and ensuring that patient and attendants are aware of medical status of the patient.
• Carry out daily check for the entire patient shifted from ward /ICU to the OT and from the OT
• Expediting the discharge process to improve the given TAT.
• Handling VIP patients in OPD and IPD.
• Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner.
• Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an HIS Software to be shared with the top management on a periodic basis
• Monitoring the quality indicators for quality purpose.
• Perform other related duties incidental to the work described herein as may be assigned or delegated.
• To diligently carryout any other responsibility, job role or task assigned from time to time by the management or superior.

Job description

• Provide assistance to medical administration in effectively managing patient care programs.
• Daily meeting with attendants of all admitted patient and solving their queries.
• Coordinating including care patient/ family education on their rights and responsibility.
• Daily following up with nursing incharges for any problem regarding Pharmacy/diagnostics/other services.
• Cost effective utilization of resources in consistence with the hospital mission and collaborative patient care.
• To act as a liaison between doctors and patients when ever required and ensuring that patient and attendants are aware of medical status of the patient.
• Carry out daily check for the entire patient shifted from ward /ICU to the OT and from the OT
• Expediting the discharge process to improve the given TAT.
• Handling VIP patients in OPD and IPD.
• Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner.
• Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an HIS Software to be shared with the top management on a periodic basis
• Monitoring the quality indicators for quality purpose.
• Perform other related duties incidental to the work described herein as may be assigned or delegated.
• To diligently carryout any other responsibility, job role or task assigned from time to time by the management or superior.

Your Job role in the Hospital will be subject to the rules and regulations as laid down in regard to conduct, discipline and other matters. You are expected to proactively carry out responsibilities and duties entrusted to you and conduct yourself accordingly ensuring positive results.