Floor Manager

Dental World Super Speciality Clinics; Kolkata District; On-site; INR 240,000 - 400,000; Full time

Job summary

Dental World Super Speciality Clinics Private Limited is seeking a Floor Management Executive in Kolkata. The role focuses on managing the patient journey, coordinating between patients, doctors and the clinic team to ensure smooth operations.

The candidate should have excellent communication, strong follow-up and coordination abilities, and a professional, patient-friendly approach. Prior hospital/clinic operations or patient coordination experience is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Patient-friendly and professional approach.
• Good organisational and problem-solving skills.
• Basic computer proficiency.
• Experience in hospital/clinic operations, healthcare, hospitality, patient coordination or customer service preferred.

Responsibilities

• Manage the clinic floor and ensure smooth patient movement and coordination.
• Act as the liaison between doctors and patients.
• Coordinate consultations, treatment appointments and follow-ups.
• Handle appointment booking, confirmation and rescheduling.
• Follow up with patients regarding pending treatments and appointments.
• Monitor patient waiting time and resolve routine operational issues.
• Collect Google Reviews and patient feedback.
• Coordinate with doctors, dental assistants, front desk and other departments.
• Maintain accurate patient follow-up and appointment records.
• Escalate patient complaints and clinical matters to the appropriate authority.

Skills

Excellent communication

Interpersonal skills

Follow-up

Coordination

Patient-friendly

Professional approach

Organisational skills

Problem-solving

Computer proficiency

Job description

Floor Management Executive

Company: Dental World Super Speciality Clinics Private Limited
Location: Kolkata
Employment Type: Full-Time

Job Description

We are looking for a Floor Management Executive to manage the overall patient journey and ensure smooth coordination between patients, doctors and the clinic team.

Key Responsibilities

• Manage the clinic floor and ensure smooth patient movement and coordination.
• Act as the primary liaison between doctors and patients.
• Coordinate consultations, treatment appointments and follow-ups.
• Handle appointment booking, confirmation and rescheduling.
• Follow up with patients regarding pending treatments and appointments.
• Monitor patient waiting time and resolve routine operational issues.
• Collect genuine Google Reviews and patient feedback.
• Coordinate with doctors, dental assistants, front desk and other departments.
• Maintain accurate patient follow-up and appointment records.
• Escalate patient complaints and clinical matters to the appropriate authority.

Candidate Profile

• Graduate in any discipline.
• Excellent communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Patient-friendly and professional approach.
• Good organisational and problem-solving skills.
• Basic computer proficiency.
• Experience in hospital/clinic operations, healthcare, hospitality, patient coordination or customer service will be preferred.

Key Skills: Patient Management | Floor Management | Appointment Scheduling | Patient Follow-up | Doctor Coordination | Customer Service | Google Reviews | Healthcare Operations