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Adeeba E Services Pvt Ltd; Kolkata District; Hybrid; INR 300,000 - 400,000; Full time

Benefits offered by this job

Fixed salary paid on the first of every month

Huge incentives

24 leaves per year

Compensatory offs

Birthday leaves

Spot incentives

Medical benefits

Job summary

Adeeba E Services Pvt Ltd in Kolkata is seeking experienced candidates for the Inbound Technical Support Process for US Shift. The role involves receiving inbound calls from customers, analyzing issues, and pitching service plans. A minimum of six months in an outbound technical process is mandatory alongside fluency in English and comfort with night shifts.

The position offers a fixed salary paid monthly along with incentives, medical benefits, and a structured leave policy.

Qualifications

• Must have outbound technical process experience for more than six months.
• Confident in pitching service plans.
• Very fluent in English.
• Comfortable with night shift.

Responsibilities

• Receive inbound calls from customers regarding printers, routers, e‑mails, etc.
• Analyze issues accurately and sell relevant plans and software.
• Close calls and take payments from customers.
• Pitch service plans confidently.

Skills

Outbound technical process experience

Confident in pitching service plans

Fluent in English

Ability to work night shifts

Education

HS/Undergraduate

Job description

Company Description

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

Job Description

Experienced candidates needed for Inbound Technical Support Process for US Shift.

Responsibilities

• Receive inbound calls from customers regarding printers, routers, e‑mails, etc.
• Analyze issues accurately and sell relevant plans and software.
• Close calls and take payments from customers.
• Pitch service plans confidently to customers.

Requirements

• Must have outbound technical process experience for more than six months.
• Confident in pitching service plans.
• Very fluent in English.
• Comfortable with night shift.

Benefits and Facilities

• Fixed salary paid on the first of every month to an in‑salary account plus huge incentives.
• 24 leaves per year, compensatory offs, birthday leaves, daily/monthly incentives.
• Spot incentives.
• No extension of shift timings.
• Medical benefits.

Additional Work Details

• Working days: six days a week.
• Contact HR: 7686839463 / 9804149788.

Qualifications

HS/Undergraduate

Additional Information

All your information will be kept confidential according to EEO guidelines.