Call Centre Agent required for Inbound Tech Support - US Shift

Adeeba E Services Pvt Ltd; North 24 Parganas District; On-site; INR 200,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

24 leaves in a year

Daily/Monthly Incentives

Spot Incentives

Job summary

Adeeba E Services Pvt Ltd in North 24 Parganas District is seeking a Call Centre Agent for Inbound Tech Support. The role requires taking inbound calls related to tech issues such as printers and routers, analyzing problems, and closing sales on service plans.

The ideal candidate should have at least 6 months of outbound tech support experience and be fluent in English. This full-time position offers a fixed salary on the 1st of every month, along with various incentives and benefits.

Qualifications

• 6+ months in outbound tech support roles.
• Ability to close calls and handle payments.
• Confident in discussing service plans with customers.

Responsibilities

• Handle inbound customer calls regarding tech issues.
• Analyze customer issues and offer relevant solutions.
• Pitch service plans to customers effectively.

Skills

Outbound Tech process experience

Confident pitching

Fluent in English

Education

Undergraduate

Job description

Call Centre Agent required for Inbound Tech Support - US Shift

Full-time

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

We are hiring immediately for Inbound Technical Support Process For US Shift.

Join US with Huge Hike +Incentive

Job Role: Attaining Inbound calls from customers regarding printers, routers, e-mails etc. Analyzing the issues correctly and selling the relevant plans and software.

Must have dialled in Outbound Tech process for more than 6 months.

Must be able to close calls and take payments from the customers.

Must be confident in pitching about the service plans to the customers.

Must be very fluent in English.

Must be Comfortable for Night shift.

Benefits and facilities:

• Fixed Salary on 1st of every month In Salary Account+Huge Incentives.
• 24 leaves in a year+comp offs+b'day leaves.
• Daily/Monthly Incentives
• Spot Incentives
• No Extension of Shift Timings
• Medical benefits
• Salary: Not a bar for a right candidate.
• Working Days:6 days
• Contact: HR @ 7686839463/ 9804149788
• Undergraduate
• All your information will be kept confidential according to EEO guidelines.

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