Adeeba e-Services Private Limited

Adeeba E Services Pvt Ltd; Kolkata District; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Fixed Salary with Huge Incentives

24 leaves in a year

Medical benefits

Job summary

Adeeba E Services Pvt Ltd is looking for experienced candidates for the Inbound Technical Support Process in Kolkata. The role involves receiving inbound calls about technical issues with devices such as printers and routers, analyzing the problems, and selling relevant service plans.

The ideal candidate should have prior outbound tech process experience, be fluent in English, and be comfortable working night shifts. The position offers a fixed salary with huge incentives and various benefits.

Qualifications

• Must have dialled in Outbound Tech process for more than 6 months.
• Must be able to close calls and take payments from the customers.
• Must be comfortable for Night shift.

Responsibilities

• Receive inbound calls from customers regarding technical issues.
• Analyze issues and sell relevant plans and software.
• Pitch service plans confidently to customers.

Skills

Fluent English

Outbound Tech process experience

Sales skills

Education

High School or Undergraduate

Job description

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

Job Description

Experienced candidates needed for Inbound Technical Support Process for US Shift.

Job Role: Receiving Inbound calls from customers regarding printers, routers, e mails etc. Analyzing the issues correctly and selling the relevant plans and software.

Must have dialled in Outbound Tech process for more than 6 months.

Must be able to close calls and take payments from the customers.

Must be confident in pitching about the service plans to the customers.

Must be very fluent in English.

Must be Comfortable for Night shift.

Benefits and Facilities

• Fixed Salary on 1st of every month in Salary Account + Huge Incentives.
• 24 leaves in a year + comp offs + b'day leaves.
• Daily/Monthly Incentives.
• Spot Incentives.
• No Extension of Shift Timings.
• Medical benefits.
• Salary: Not a bar for a right candidate.
• Working Days: 6 days.

Qualifications

Hs/ Undergraduate

Additional Information

All your information will be kept confidential according to EEO guidelines.