Adeeba Group have Opprtunites for EXPERIENCE CANDIDATE - /US Inbound Tech Support.

AdeebaEServicesPvt.Ltd; Kolkata District; On-site; INR 167,400 - 245,520; Full time

Benefits offered by this job

24 leave days per year

Compensatory offs and birthday leave

Attractive incentives

Friendly working environment

Job summary

AdeebaEServicesPvt.Ltd in Kolkata District seeks experienced candidates for the US Inbound Tech Support role. In this position, you will provide technical support and diagnose problems related to various devices, ensuring customer satisfaction.

The ideal candidate has 1–2 years of experience in tech support, strong English communication skills, and flexibility to work in US shifts. The role offers a fixed salary with attractive incentives and a friendly working environment.

Qualifications

• 1–2 years of experience in inbound/outbound technical support.
• Prior experience with outbound tech support of at least 6 months to 1 year.
• Immediate availability to join and flexibility to work US shift schedule.

Responsibilities

• Provide inbound and outbound technical support for international BPO customers.
• Diagnose and resolve issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad.
• Ensure calls are closed with accurate resolution of customer issues.

Skills

Technical support

Problem diagnosis

Strong English communication

Persuasion and selling

Job description

Adeeba Group has Opportunities for Experienced Candidates - US Inbound Tech Support

We operate leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services. We provide technology and services to enable consumers, merchants, and other participants to conduct commerce in our ecosystem.

Responsibilities

• Provide inbound and outbound technical support for international BPO customers
• Diagnose and resolve issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad
• Ensure calls are closed with accurate resolution of customer issues
• Handle night shift work as required

Qualifications

• 1–2 years of experience in inbound/outbound technical support
• Prior experience with outbound tech support of at least 6 months to 1 year
• Strong English communication skills and ability to persuade and sell
• Immediate availability to join and flexibility to work US shift schedule

Benefits

• Fixed salary paid on the 1st of every month into a salary account
• 24 leave days per year plus compensatory offs and birthday leave
• Attractive incentives and no extension of shift timings
• Friendly working environment

Salary

Negotiable based on experience and current drawn CTC, plus attractive incentives. Typical range: Rs.15,000–22,000 per month plus large incentive component.