Inbound Call Centre - Tech Sales

Adeeba E Services Pvt Ltd; Kolkata District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Fixed monthly salary

Huge incentives

Medical benefits

Annual leaves and comp offs

Job summary

Adeeba E Services Pvt Ltd in Kolkata is seeking experienced candidates for the Inbound Technical Support Process for US Shift. You'll receive inbound calls from customers, analyze issues related to tech devices, and sell service plans. Candidates must be fluent in English, have outbound tech experience, and be comfortable working night shifts.

Benefits include a fixed salary with monthly incentives, medical benefits, and annual leaves. Salary is negotiable for the right candidate.

Qualifications

• Experience in Inbound Technical Support for US Shift.
• Must have experience dialing in Outbound Tech process for more than 6 months.
• Ability to close calls and process payments.

Responsibilities

• Receiving inbound calls from customers to address concerns related to tech devices.
• Analyzing issues and proposing relevant service plans.
• Pitching service plans confidently to customers.

Skills

Fluency in English

Outbound Tech experience

Sales skills

Problem analysis

Education

High School or Undergraduate

Job description

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

Job Description

Experienced candidates needed for Inbound Technical Support Process for US Shift.

Job Role: Receiving Inbound calls from customers regarding printers, routers, e mails etc. Analyzing the issues correctly and selling the relevant plans and software.

Must have dialled in Outbound Tech process for more than 6 months.

Must be able to close calls and take payments from the customers.

Must be confident in pitching about the service plans to the customers.

Must be very fluent in English.

Must be Comfortable for Night shift.

Benefits and Facilities

• Fixed Salary on 1st of every month in Salary Account + Huge Incentives.
• 24 leaves in a year + comp offs + b'day leaves.
• Daily/Monthly Incentives.
• Spot Incentives.
• No Extension of Shift Timings.
• Medical benefits.
• Salary: Not a bar for a right candidate.
• Working Days: 6 days.

Qualifications

Hs/ Undergraduate

Additional Information

All your information will be kept confidential according to EEO guidelines.