Immediately Hiring for Inbound Technical Support Process for US shift

Adeeba E Services Pvt Ltd; Kolkata District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Fixed salary with incentives

24 leaves per year

Medical benefits

Job summary

Adeeba E Services Pvt Ltd, located in Kolkata District, India, is seeking candidates for the Inbound Technical Support Process for the US shift. This role involves receiving calls about technical issues with printers, routers, and emails, along with selling relevant service plans.

Ideal candidates should have at least 6 months of experience in outbound technical processes, be fluent in English, and comfortable working at night. The position offers fixed monthly salary, incentives, and medical benefits.

Qualifications

• 6+ months experience in outbound tech process.
• Ability to close calls and take payments.
• Comfortable working night shifts.

Responsibilities

• Receive inbound calls regarding technical issues.
• Analyze customer issues accurately.
• Pitch and sell relevant service plans.

Skills

Fluent in English

Sales skills

Customer service

Education

HS/Undergraduate qualification

Job description

Immediately Hiring for Inbound Technical Support Process for US Shift

Full-time

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

Experienced candidates needed for Inbound Technical Support Process for US Shift.

Job Role: Receiving inbound calls from customers regarding printers, routers, e mails etc. Analyzing the issues correctly and selling the relevant plans and software.

Must have dialed in outbound tech process for more than 6 months.

Must be able to close calls and take payments from the customers.

Must be confident in pitching about the service plans to the customers.

Must be very fluent in English.

Must be comfortable for night shift.

Benefits and facilities

• Fixed salary on 1st of every month in salary account + huge incentives.
• 24 leaves in a year + comp offs + birthday leaves.
• Daily/Monthly incentives.
• Spot incentives.
• No extension of shift timings.
• Medical benefits.
• Salary: Not a bar for a right candidate.
• Working days: 6 days.

Contact: HR @ 7686839463 / 9804149788

HS/Undergraduate qualification required.

All your information will be kept confidential according to EEO guidelines.

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