Banking Customer Support Associate : Voice & Chat : Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 522,000 - 638,000; Full time

Benefits offered by this job

CTC 5.80 LPA

In-hand 39k/mo

5 days work

Night shift

Cab facility

Reimbursement up to 40k

Career growth opportunities

Incentives

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring Banking Customer Support Associates for a voice and chat-based customer service process.

Candidates with 1+ year of experience in banking, financial services, BPO, customer service, or international voice/chat processes are encouraged to apply. Role includes handling queries via voice and chat, assisting with banking queries, and ensuring accurate, timely resolutions while maintaining security and process compliance.

Qualifications

• 1+ year of experience in banking/financial services/BPO/customer service or international voice/chat processes.
• Excellent verbal and written communication skills.
• Comfortable handling voice and chat support.
• Night shifts available.
• Willingness to work from Gurgaon/Gurugram location.

Responsibilities

• Handle customer queries through voice and chat channels professionally and efficiently.
• Assist customers with banking and financial-service-related queries.
• Provide accurate and timely resolutions to customer concerns.
• Handle account/service-related requests per defined processes and guidelines.
• Verify customer information following security and process protocols.
• Maintain records of customer interactions and service requests.
• Resolve complaints and escalate complex issues to appropriate teams.
• Meet quality, productivity, SLA, and customer satisfaction targets.
• Follow company policies, guidelines, and data-security procedures.
• Deliver positive customer experiences through effective communication and problem-solving.

Skills

Verbal communication

Written communication

Typing

Multitasking

Voice & chat support

Education

Graduate or Undergraduate degree

Job description

We are hiring Banking Customer Support Associates for a voice and chat-based customer service process in Gurgaon. Candidates with 1+ year of experience in banking, financial services, BPO, customer service, or international voice/chat processes are encouraged to apply.

Role & responsibilities

• Handle customer queries through voice and chat channels professionally and efficiently.


• Assist customers with banking and financial-service-related queries.


• Understand customer concerns and provide accurate and timely resolutions.


• Handle account/service-related requests as per defined processes and guidelines.


• Verify customer information while following applicable security and process protocols.


• Maintain accurate records of customer interactions and service requests.


• Resolve customer complaints and escalates complex issues to the appropriate team.


• Maintain required quality, productivity, customer satisfaction, and service-level standards.


• Follow all company policies, process guidelines, compliance requirements, and data-security procedures.


• Deliver a positive customer experience through effective communication and problem-solving.

Preferred candidate profile

• Graduate or Undergraduate candidates can apply.


• Minimum 1 year of relevant experience in customer support, banking, financial services, BPO, voice process, chat support, or international customer service.


• Excellent verbal and written communication skills.


• Comfortable handling both voice and chat support.


• Good customer-handling and problem-solving abilities.


• Basic understanding of banking/financial services is preferred.


• Ability to work in night shifts.


• Willingness to work from the Gurgaon/Gurugram location.


• Good typing and multitasking skills for chat support.


• Candidates should be customer-focused, professional, and comfortable working in a target-driven environment.

Perks & Benefits

• CTC up to 5.80 LPA


• In-hand salary up to 39,000/month


• 5 Days Working


• Night Shift


• Cab Facility


• Reimbursement up to 40,000, as per eligibility/company policy


• Attractive career growth opportunities.


• Performance-based incentives, wherever applicable.


• Comprehensive training and process support.


• Opportunity to build a career in the banking and financial-services domain.


• Employee benefits as per company policy