Store Manager

Lenskart; Khanna; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Lenskart is seeking an experienced Store Operations Manager to oversee daily store activities in Punjab, Khanna. You will lead a team of sales associates, ensure adherence to company policies, and maintain a welcoming shopping environment for customers.

You will monitor sales performance, implement strategies to drive revenue, train staff on product knowledge and selling techniques, and manage inventory and visual merchandising to support brand campaigns.

Qualifications

• Store operations leadership experience preferred
• Retail team supervision and staff development
• Customer service excellence and relationship building

Responsibilities

• Oversee daily store operations to ensure smooth functioning
• Implement company policies and procedures for staff compliance
• Maintain a clean, organized, welcoming store environment
• Monitor sales performance and meet or exceed targets
• Develop and implement sales strategies to boost revenue and customer experience
• Lead and motivate sales associates to achieve goals and deliver service excellence
• Provide regular product knowledge and selling technique trainings
• Set staff performance targets and conduct evaluations
• Align staffing with business needs and peak times
• Address customer inquiries and resolve complaints professionally
• Build relationships with regular customers to foster loyalty
• Manage orders, stock rotation, and inventory audits to prevent stockouts
• Coordinate with suppliers to ensure product availability
• Ensure displays align with brand standards and campaigns
• Monitor budgets, expenses, and KPIs for profitability
• Conduct regular safety checks and enforce health and safety standards
• Prepare and submit operational reports to senior management

Job description

Store Operations Management:

• Oversee the daily operations of the store to ensure smooth and efficient functioning.
• Implement company policies and procedures, ensuring that all staff follow operational guidelines.
• Ensure the store is always clean, organized, and welcoming to customers.

Sales & Revenue Management:

• Monitor and analyze sales performance to meet or exceed store targets.
• Develop and implement sales strategies to boost revenue and enhance the customer shopping experience.
• Implement promotional and marketing strategies to increase foot traffic and drive sales.

Team Leadership & Staff Development:

• Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
• Provide regular training to staff on product knowledge, sales techniques, and customer service standards.
• Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development.
• Ensure that staffing levels are aligned with business needs and peak times.

Customer Service & Relationship Management:

• Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Foster relationships with regular customers to build brand loyalty and repeat business.
• Handle and resolve customer complaints or concerns in a professional manner.

Inventory & Stock Management:

• Maintain accurate stock levels, ensuring the store is well-stocked with key products.
• Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking.
• Work closely with suppliers and vendors to manage deliveries and ensure product availability.

Visual Merchandising & Store Presentation:

• Ensure that store displays and visual merchandising align with brand standards and marketing campaigns.
• Organize product displays to ensure an engaging and attractive store layout.
• Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable.

Financial Management & Budgeting:

• Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time.
• Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth.

Health & Safety Compliance:

• Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff.
• Conduct regular safety checks and take appropriate actions to ensure safety standards are met.

Reporting & Administration:

• Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing.
• Report on store performance to senior management and collaborate to implement strategies for continuous improvement.