Store Manager

Lenskart; Ballari District; On-site; INR 350,000 - 550,000; Full time

Job summary

Lenskart in Ballari, Karnataka is seeking a Store Operations Manager to oversee daily store functions, enforce policies, and ensure a clean, welcoming environment for customers.

You will drive sales by analyzing performance, developing strategies, leading a team of sales associates, managing inventory, visual merchandising, budgeting, and ensuring health and safety standards. This role requires hands-on leadership and reporting to senior management for continuous improvement.

Qualifications

• Experience managing a retail store or similar operations role.
• Strong leadership and people-management skills.
• Excellent customer service and communication abilities.
• Proven ability to manage inventory and drive sales.
• Familiarity with visual merchandising and store presentation.
• Knowledge of budgeting and cost control.

Responsibilities

• Oversee daily store operations and ensure smooth functioning.
• Implement company policies and ensure staff compliance.
• Maintain clean, organized, and welcoming store environment.
• Monitor sales performance and develop strategies to meet targets.
• Lead and train sales team; set performance goals and provide feedback.
• Manage inventory, stock levels, and supplier relations.
• Coordinate visual merchandising to align with campaigns.
• Track KPIs, budgets, and reporting for management review.
• Ensure health, safety, and regulatory compliance.
• Prepare and submit regular sales, inventory, and staff reports.

Skills

Store operations

Sales strategy

Team leadership

Customer service

Inventory management

Visual merchandising

Budgeting

Health & safety

Reporting & analytics

Tools

POS systems

MS Office

Job description

Store Operations Management:

• Oversee the daily operations of the store to ensure smooth and efficient functioning.
• Implement company policies and procedures, ensuring that all staff follow operational guidelines.
• Ensure the store is always clean, organized, and welcoming to customers.

Sales & Revenue Management:

• Monitor and analyze sales performance to meet or exceed store targets.
• Develop and implement sales strategies to boost revenue and enhance the customer shopping experience.
• Implement promotional and marketing strategies to increase foot traffic and drive sales.

Team Leadership & Staff Development:

• Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
• Provide regular training to staff on product knowledge, sales techniques, and customer service standards.
• Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development.
• Ensure that staffing levels are aligned with business needs and peak times.

Customer Service & Relationship Management:

• Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Foster relationships with regular customers to build brand loyalty and repeat business.
• Handle and resolve customer complaints or concerns in a professional manner.

Inventory & Stock Management:

• Maintain accurate stock levels, ensuring the store is well-stocked with key products.
• Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking.
• Work closely with suppliers and vendors to manage deliveries and ensure product availability.

Visual Merchandising & Store Presentation:

• Ensure that store displays and visual merchandising align with brand standards and marketing campaigns.
• Organize product displays to ensure an engaging and attractive store layout.
• Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable.

Financial Management & Budgeting:

• Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time.
• Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth.

Health & Safety Compliance:

• Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff.
• Conduct regular safety checks and take appropriate actions to ensure safety standards are met.

Reporting & Administration:

• Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing.
• Report on store performance to senior management and collaborate to implement strategies for continuous improvement.