Store Manager

Marks & Spencer; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Marks and Spencer Reliance India Private Limited in Delhi is seeking a Store Manager to oversee day-to-day operations, drive sales, and ensure high standards of pricing, product display, and legal compliance. Lead the team with a focus on customer service, visual merchandising, inventory control, and loss prevention while maintaining a welcoming, orderly store environment.

You will mentor staff, set targets, monitor performance, and coordinate with merchandising to deliver consistent results and

Responsibilities

• Oversee day-to-day store operations, ensure pricing, product display, and legal compliance.
• Drive sales by monitoring targets and performance while communicating results to the team.
• Lead customer service, build relationships, handle feedback, and resolve issues to ensure a positive experience.
• Enforce visual merchandising standards and maintain attractive store presentation.
• Implement loss prevention and inventory controls to safeguard assets.
• Develop and mentor staff, set roles, delegate tasks, and provide constructive feedback.
• Train cashiers and provide ongoing checkout support.

Job description

5 - 9 Years

Full Time

Job Description

Group Company: Marks and Spencer Reliance India Private Limited

Designation: Store Manager

Office Location:

Primary Responsibilities:

• 1. Operational Leadership: Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display. Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes. Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.
• 2. Sales & Performance Management: Target Achievement: Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends. Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives. Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.
• 3. Customer Experience: Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor. Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele. Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.
• 4. Visual Merchandising & Store Presentation: Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment. Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.
• 5. Shrinkage & Inventory Control: Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.
• 6. Team Development & Leadership: Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success. Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management. Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth. Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.
• 7. Cashier Support & Training: Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Role:
• Years of experience:

Key Performance Indicators:

Required Knowledge:

Required Skills:

Required abilities

• Physical:
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Specific requirements

• Travel:
• Vehicle:
• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation: