Finance and Operations Manager

Marks & Spencer; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Marks & Spencer in Bengaluru is seeking a Finance & Operations Manager to lead store operations, build a strong team, and drive sales. You will coach staff, manage supervisors, and ensure brand-aligned layouts while maintaining stock accuracy and high safety standards.

Ideal candidates bring 3–5 years of experience, strong leadership, and a focus on customer experience. This on-site role emphasizes performance management, collaboration with Visual Merchandisers, and continuous store improvement.

Qualifications

• Must have strong store operations management capabilities.
• Capable of leading and coaching a high-performing team.
• Ability to ensure health & safety compliance and excellent customer service.

Responsibilities

• Build a strong team and develop high-performing store staff.
• Lead by example to promote sales and coach the team to deliver results.
• Manage supervisors and staff with coaching, feedback, and regular performance reviews.
• Follow store guidelines to ensure layout matches brand standards and seasonal setups.
• Plan staffing and rosters for events and peak times.
• Drive sales by analyzing footfall and conversion rates.
• Achieve targets and take corrective actions as needed.
• Manage stock processes and reduce losses from damaged goods.
• Ensure customer connections and staff training for service excellence.
• Coordinate with Visual Merchandiser for attractive displays and layout.

Skills

Strong commercial management

Team leadership

Problem solving

Interpersonal skills

Leadership

Education

Any Graduate

Job description

3 - 5 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

Finance& Operations Manager

JuniorManagement

StoreManager

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Finance and Operations Manager, your focus will be on managingstore operations, leading your team, and driving sales. Your keyresponsibilities include:

Builda Strong Team: Develop a motivated, high-performing store team.

Leadby Example: Promote sales opportunities and coach your team to deliver results.

TeamPerformance: Manage supervisors and staff with effective coaching, feedback, andregular performance reviews.

2.Store Operations & Layout:

FollowStore Guidelines: Ensure the store layout matches Marks and Spencer’s brandstandards.

SeasonalSetup: Make sure the store’s seasonal look is executed accurately and ontime.

Staffing& Rotas: Plan staff schedules, ensuring key events are well-staffed.

DriveSales: Enhance sales by analyzing trends like footfall and conversionrates.

AchieveTargets: Monitor sales targets and take corrective actions if needed.

ManageStock: Ensure smooth and accurate stock processes and reduce losses fromdamaged goods.

4.Customer Experience & Feedback:

CustomerConnection: Build relationships with customers and understand their needs.

TrainStaff: Ensure staff are trained in customer service and continuouslyimprove store performance through feedback.

5.Health & Safety Compliance:

SafetyStandards: Ensure the store fully complies with health and safety requirements.

LayoutCoordination: Work with the Visual Merchandiser to ensure the store layout anddisplays are attractive and sequential.

7.Communication & Recognition:

StaffEngagement: Regularly brief your team, recognize achievements, and maintainstaff motivation.

KeySkills:

Strongcommercial and team management abilities.

Problem-solvingskills and patience in handling challenges.

Excellentinterpersonal, analytical, and leadership skills.

Job Snapshot

Updated Date

12-10-2026

Job ID

Job_777

Department

Store Operations

Location