Store Manager

Lenskart; Panvel; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Lenskart in Panvel, Maharashtra seeks a Store Operations Manager to oversee daily store functions and ensure a welcoming customer experience. You will implement company policies, manage inventory, and coordinate merchandising to align with brand standards.

Leading a sales team, you will drive revenue strategies, train staff on product knowledge, and monitor KPIs to optimize performance and profitability.

Responsibilities

• Oversee the daily operations of the store to ensure smooth and efficient functioning.
• Implement company policies and procedures, ensuring that all staff follow operational guidelines.
• Ensure the store is always clean, organized, and welcoming to customers.
• Monitor and analyze sales performance to meet or exceed store targets.
• Develop and implement sales strategies to boost revenue and enhance the customer shopping experience.
• Implement promotional and marketing strategies to increase foot traffic and drive sales.
• Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
• Provide regular training to staff on product knowledge, sales techniques, and customer service standards.
• Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development.
• Ensure that staffing levels are aligned with business needs and peak times.
• Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Foster relationships with regular customers to build brand loyalty and repeat business.
• Handle and resolve customer complaints or concerns in a professional manner.
• Maintain accurate stock levels, ensuring the store is well-stocked with key products.
• Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking.
• Work closely with suppliers and vendors to manage deliveries and ensure product availability.
• Ensure that store displays and visual merchandising align with brand standards and marketing campaigns.
• Organize product displays to ensure an engaging and attractive store layout.
• Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable.
• Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time.
• Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth.
• Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff.
• Conduct regular safety checks and take appropriate actions to ensure safety standards are met.
• Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing.
• Report on store performance to senior management and collaborate to implement strategies for continuous improvement.

Job description

Store Operations Management:

• Oversee the daily operations of the store to ensure smooth and efficient functioning.
• Implement company policies and procedures, ensuring that all staff follow operational guidelines.
• Ensure the store is always clean, organized, and welcoming to customers.

Sales & Revenue Management:

• Monitor and analyze sales performance to meet or exceed store targets.
• Develop and implement sales strategies to boost revenue and enhance the customer shopping experience.
• Implement promotional and marketing strategies to increase foot traffic and drive sales.

Team Leadership & Staff Development:

• Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
• Provide regular training to staff on product knowledge, sales techniques, and customer service standards.
• Set staff performance targets, conduct regular evaluations, and provide constructive feedback to support professional development.
• Ensure that staffing levels are aligned with business needs and peak times.

Customer Service & Relationship Management:

• Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Foster relationships with regular customers to build brand loyalty and repeat business.
• Handle and resolve customer complaints or concerns in a professional manner.

Inventory & Stock Management:

• Maintain accurate stock levels, ensuring the store is well-stocked with key products.
• Manage product ordering, stock rotation, and inventory audits to prevent stockouts or overstocking.
• Work closely with suppliers and vendors to manage deliveries and ensure product availability.

Visual Merchandising & Store Presentation:

• Ensure that store displays and visual merchandising align with brand standards and marketing campaigns.
• Organize product displays to ensure an engaging and attractive store layout.
• Conduct regular checks to maintain cleanliness and organization of the store, ensuring the environment is always presentable.

Financial Management & Budgeting:

• Monitor and manage the store's budget, controlling costs to maintain profitability. Ensure that financial and sales reporting is accurate and submitted on time.
• Track sales figures, expenses, and other KPIs to identify opportunities for cost reduction and revenue growth.

Health & Safety Compliance:

• Ensure the store adheres to all health, safety, and legal regulations, maintaining a safe shopping environment for customers and staff.
• Conduct regular safety checks and take appropriate actions to ensure safety standards are met.

Reporting & Administration:

• Prepare and submit daily, weekly, and monthly reports on sales, inventory, customer feedback, and staffing.
• Report on store performance to senior management and collaborate to implement strategies for continuous improvement.