Field Tech Senior Associate

NTT DATA BUSINESS SOLUTIONS; Pune District; On-site; INR 550,000 - 850,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Pune, Maharashtra, India seeks a Field Tech Senior Associate to join our team. You will install and service rack equipment, configure network devices, and manage data centre inventory, with emphasis on HP ProLiant/Blade, Oracle, and Dell PowerEdge servers.

Candidates should have a bachelor's degree, 2–3 years' experience, good communication, and willingness for 24x7 rotational shifts.

Qualifications

• Bachelor's degree from an authorized university.
• Relevant server certification will be an added advantage.
• Minimum 2-3 yrs of exp for L1 position.

Responsibilities

• Prepare Rack elevations for new device installations.
• Configure and install network devices and services (routers, switches, firewalls, VPN, QoS).
• Monitor hardware and Data Centre activity; review failures and uptime reports.
• Inventory management for Data Centre devices and assets.
• Coordinate with vendors/OEMs for Network and Server equipment.

Skills

Server hardware

Network troubleshooting

TCP/IP knowledge

SLA management

Documentation

Education

Bachelor's degree

Tools

ServiceNow

Job description

Job Summary

We are currently seeking a Field Tech Senior Associate to join our team in Pune, Maharashtra, India.

Responsibilities

• Preparation of Rack elevation for new device installation.
• Must have strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers.
• Sound knowledge of general Health Safety of devices in Data Centre.
• Governance for the rack stack, power Cable connectivity for Server / network equipment.
• Overview of hardware and Data Centre activity.
• Review for Hardware Failures Trend Analysis, Hardware Uptime report.
• Complete device inventory management for Data Centre.
• Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC.)
• Vendor / OEM coordination for Network / Server equipment.
• Device movement, redeployment of the assets and disposal of EOL assets.
• Understanding of LTO media, tape library, media backup and restore.
• Tickets / SLA management.
• Power Load Consumption Details.
• Vendor coordination for Network and Fiber Cabling for Tech rooms.
• Inventory management.
• Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Hands-on experience with monitoring, network diagnostic and network analytics tools.
• Should have good technical troubleshooting skills to resolve issues.
• Understanding of the OSI or TCP/IP model and routing protocols.

Requirements

• Bachelors degree from an authorized university.
• Relevant server certification will be an added advantage.
• Minimum 2-3yrs of exp for L1 position
• Good communication skills, both written and verbal
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
• Knowledge on ticketing tool preferrable ServiceNow.
• Willingness to work in rotational shifts 24*7 environment.
• Travel including overnight domestic may be required