Field Tech Associate - Trouble Shooting

NTT DATA BUSINESS SOLUTIONS; Mumbai; On-site; INR 360,000 - 480,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Mumbai, Maharashtra, India, is seeking a Field Tech Associate - Trouble Shooting to support End Users in a client environment.

You will operate within the EUC Team, handling incidents, fulfilment requests, and ITIL-aligned processes while contributing to SLA/CSF KPIs. The role involves IMAC tasks for various devices and rotating shifts, with travel as needed.

Qualifications

• Experience in End User Computing and IT support.
• Familiarity with asset management processes.
• Strong troubleshooting skills across Windows and Office.
• Good written and spoken English communication.

Responsibilities

• Provide end-user support in a client environment within the EUC Team.
• Resolve incidents and fulfill requests guided by ITIL and SLA targets.
• Handle IMAC activities for desktops, laptops, monitors, printers, and peripherals.
• Assist with day-to-day incident resolution and KPI tracking.
• Learn and adapt to new technologies as required by business needs.

Skills

End User Computing

IT Support

Asset Management

Troubleshooting

English Communication

Tools

ServiceNow

Remedy

Job description

Job Summary

We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Mumbai, Maharashtra, India.

Role Responsibilities

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences

• 1 to 3 Yearsexperience in End User Computing, IT Support, Asset Management needed.
• Good troubleshooting skills in Windows, Office, COTS End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written Spoken) in English
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on rotational shifts 24x7.
• Travel including overnight domestic may be required.