Field Tech Analyst

NTT DATA BUSINESS SOLUTIONS; Pune District; On-site; INR 350,000 - 700,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking an IT data centre technician to support rack elevation planning, hardware installation, and ongoing inventory management in a 24x7 shift environment in Pune district.

The role requires 2–5 years of related experience (L1/L2), knowledge of servers (HP ProLiant/Blade, Oracle, Dell PowerEdge), and strong communication skills. ITIL familiarity and ServiceNow experience are a plus. Travel may be involved.

Qualifications

• Bachelor's degree required.
• 2–3 years for L1 and 3–5 years for L2 experience.
• Good communication skills (written and verbal).
• Basic ITIL understanding (SLA, CHG, Problem, Incident mgmt).
• Knowledge of ticketing tool, ServiceNow preferred.

Responsibilities

• Prepare rack elevations for new device installation.
• Maintain knowledge of HP ProLiant/Blade, Oracle and Dell PowerEdge servers.
• Ensure health and safety of devices in the Data Centre.
• Governance for rack, power, and cable connectivity for server/network equipment.
• Inventory management and hardware overview of Data Centre assets.

Skills

Network device config

Data centre hardware

Troubleshooting

Power & cooling awareness

Security awareness

Networking protocols

Education

Bachelor's degree

Tools

ServiceNow

Job description

Roles & Responsibilities:

• Preparation of Rack elevation for new device installation.
• Must have strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers.
• Sound knowledge of general Health & Safety of devices in Data Centre.
• Governance for the rack & stack, power & Cable connectivity for Server / network equipment.
• Overview of hardware and Data Centre activity.
• Review for Hardware Failures Trend Analysis, Hardware Uptime report.
• Complete device inventory management for DATA CENTRE.
• Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC.)
• Vendor / OEM coordination for Network / Server equipment.
• Device movement, redeployment of the assets and disposal of EOL assets.
• Understanding of LTO media, tape library, media backup and restore.
• Tickets / SLA management.
• Overview of hardware and tech room activity
• Review for Hardware Failures Trend Analysis
• Power Load & Consumption Details
• Vendor coordination for Network and Fiber Cabling for Tech rooms
• Device movement, redeployment of the assets and disposal of EOL assets
• Understanding for LTO media, tape library, media backup and restore.
• Inventory management.
• Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Should have good technical troubleshooting skills to resolve issues.
• Understanding of the OSI or TCP/IP model and routing protocols.
• Understanding of

Requirements:

• Bachelors degree from an authorized university.
• Relevant server certification will be an added advantage.
• Minimum 2-3yrs of exp for L1 position and 3-5yrs of exp for L2 position.
• Good communication skills, both written and verbal
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
• Knowledge on ticketing tool preferrable ServiceNow.
• Willingness to work in rotational shifts 24*7 environment.
• Travel including overnight domestic may be required