Field Tech Senior Associate

NTT DATA North America; Maharashtra; On-site; INR 350,000 - 520,000; Full time

Job summary

NTT DATA North America is seeking a Field Tech Senior Associate to join our Pune, India team. The role involves rack preparation, device installation, and managing hardware in the data centre environment including power, cooling, and security considerations.

The candidate should have 2–3 years of experience for L1 and a Bachelor’s degree, with strong communication skills and willingness to rotate shifts in a 24/7 environment. Travel may be required.

Qualifications

• Bachelor’s degree from an authorized university.
• Relevant server certification will be an added advantage.
• Minimum 2-3yrs of exp for L1 position.
• Good communication skills, both written and verbal.
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
• Knowledge on ticketing tool preferrable ServiceNow.
• Willingness to work in rotational shifts 24*7 environment.
• Travel including overnight domestic may be required.

Responsibilities

• Preparation of Rack elevation for new device installation.
• Configure and install various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS).
• Hand-on experience with monitoring, network diagnostic and network analytics tools.
• Review for Hardware Failures Trend Analysis and Hardware Uptime report.
• Inventory management for DATA CENTRE.
• Vendor / OEM coordination for Network / Server equipment.

Skills

Network device configuration

Troubleshooting

Monitoring tools

OSI/TCP-IP knowledge

Routing protocols

Vendor coordination

Education

Bachelor’s degree

Tools

ServiceNow

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Field Tech Senior Associate to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Roles & Responsibilities

• Preparation of Rack elevation for new device installation.
• Must have strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers.
• Sound knowledge of general Health & Safety of devices in Data Centre.
• Governance for the rack & stack, power & Cable connectivity for Server / network equipment.
• Overview of hardware and Data Centre activity.
• Review for Hardware Failures Trend Analysis, Hardware Uptime report.
• Complete device inventory management for DATA CENTRE.
• Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC.)
• Vendor / OEM coordination for Network / Server equipment.
• Device movement, redeployment of the assets and disposal of EOL assets.
• Understanding of LTO media, tape library, media backup and restore.
• Tickets / SLA management.
• Overview of hardware and tech room activity
• Review for Hardware Failures Trend Analysis
• Power Load & Consumption Details
• Vendor coordination for Network and Fiber Cabling for Tech rooms
• Device movement, redeployment of the assets and disposal of EOL assets
• Understanding for LTO media, tape library, media backup and restore.
• Inventory management.
• Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Should have good technical troubleshooting skills to resolve issues.
• Understanding of the OSI or TCP/IP model and routing protocols.
• Understanding of

Requirements

• Bachelor’s degree from an authorized university.
• Relevant server certification will be an added advantage.
• Minimum 2-3yrs of exp for L1 position
• Good communication skills, both written and verbal
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
• Knowledge on ticketing tool preferrable ServiceNow.
• Willingness to work in rotational shifts 24*7 environment.
• Travel including overnight domestic may be required

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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