Field Tech Senior Associate

NTT DATA, Inc.; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

NTT DATA, Inc. in Pune, Maharashtra, India is seeking a Field Tech Senior Associate to join our team. You will assist with rack elevations, install and configure servers, switches, and network devices in data centre environments, and ensure power, cooling, and cabling integrity.

This role requires 2–3 years of L1 level experience, a Bachelor's degree, knowledge of ITIL processes, and willingness to work in rotating shifts in a 24x7 environment. Travel may be required.

Qualifications

• Bachelor’s degree from an authorized university.
• Relevant server certification will be an added advantage.
• Minimum 2-3 years of experience for an L1 position.
• Good communication skills, both written and verbal.
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident management).
• Knowledge of ticketing tool, preferably ServiceNow.
• Willingness to work in rotational shifts in a 24*7 environment.
• Travel including overnight domestic may be required.

Responsibilities

• Preparation of rack elevation for new device installation.
• Knowledge of HP ProLiant/Blade, Oracle and Dell PowerEdge servers.
• Understanding of general Health & Safety of devices in Data Centre.
• Governance for rack & stack, power & cable connectivity for Server/network equipment.
• Overview of hardware and Data Centre activity.
• Review of Hardware Failures Trend Analysis and Hardware Uptime reports.
• Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC).
• Device movement, redeployment of assets and disposal of EOL assets.
• Understanding of LTO media, tape library, media backup and restore.
• Tickets / SLA management.
• Overview of hardware and tech room activity.
• Vendor coordination for Network and Fiber Cabling for Tech rooms.
• Inventory management.
• Hands‑on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Hands‑on experience with monitoring, network diagnostic and network analytics tools.
• Good technical troubleshooting skills to resolve issues.
• Understanding of the OSI or TCP/IP model and routing protocols.

Skills

Shift work

ITIL familiarity

Networking basics

Server hardware knowledge

Education

Bachelor's degree

Server certification (preferred)

Tools

HP ProLiant/Blade

Oracle servers

Dell PowerEdge servers

ServiceNow

Job description

We are currently seeking a Field Tech Senior Associate to join our team in Pune, Mahārāshtra (IN-MH), India.

Responsibilities

• Preparation of rack elevation for new device installation.
• Knowledge of HP ProLiant/Blade, Oracle and Dell PowerEdge servers.
• Understanding of general Health & Safety of devices in Data Centre.
• Governance for rack & stack, power & cable connectivity for Server/network equipment.
• Overview of hardware and Data Centre activity.
• Review of Hardware Failures Trend Analysis and Hardware Uptime reports.
• Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC).
• Device movement, redeployment of assets and disposal of EOL assets.
• Understanding of LTO media, tape library, media backup and restore.
• Tickets / SLA management.
• Overview of hardware and tech room activity.
• Vendor coordination for Network and Fiber Cabling for Tech rooms.
• Inventory management.
• Hands‑on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Hands‑on experience with monitoring, network diagnostic and network analytics tools.
• Good technical troubleshooting skills to resolve issues.
• Understanding of the OSI or TCP/IP model and routing protocols.

Requirements

• Bachelor’s degree from an authorized university.
• Relevant server certification will be an added advantage.
• Minimum 2-3 years of experience for an L1 position.
• Good communication skills, both written and verbal.
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident management).
• Knowledge of ticketing tool, preferably ServiceNow.
• Willingness to work in rotational shifts in a 24*7 environment.
• Travel including overnight domestic may be required.

EEO Statement

NTT DATA endeavors to make us accessible to any and all users. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.