Field Tech Associate

NTT DATA BUSINESS SOLUTIONS; Mumbai; On-site; INR 280,000 - 520,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Mumbai, Maharashtra, is seeking a Field Tech Associate to provide end-user computing support in a client environment. You will handle incidents, assist with IMAC activities for IT hardware, and learn new technologies as guided by business needs.

The role requires 1–3 years of related experience, good troubleshooting skills across Windows/Office, familiarity with ITIL processes, and experience with ITSM tools. Shift work and domestic travel may be required.

Qualifications

• 1 to 3 years of experience in End User Computing, IT Support and Asset Management.
• Strong troubleshooting skills in Windows and Office applications.
• Basic understanding of ITIL framework.
• Experience with ITSM tools such as ServiceNow and Remedy.
• Excellent written and verbal English communication.
• Willingness to work on rotational shifts and travel domestically may be required.

Responsibilities

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework
• Involved with IMAC for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed
• Learn new and emerging technologies as needed, guided by business requirements.

Skills

End User Computing

IT Support

Asset Management

Troubleshooting Windows & Office

ITIL awareness

ServiceNow & Remedy

English communication

Tools

ServiceNow

Remedy

Job description

We are currently seeking a Field Tech Associate to join our team in Mumbai, Maharashtra (IN-MH), India (IN).

Role Responsibilities

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment


• Work is guided by operational and project objectives and measured on SLAs, CSFs KPIs aligned to the same.


• Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework


• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.


• Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences

• 1 to 3 Yearsexperience in End User Computing, IT Support, Asset Management needed.


• Good troubleshooting skills in Windows, Office, COTS End User Hardware Support


• Basic understanding of ITL Framework is a must.


• Experience in using ITSM Tools like Service Now, Remedy etc.


• Good Communication Skills (Written Spoken) in English


• Ability to physically perform general office requirements.


• Must be able to perform essential responsibilities with or without reasonable accommodations.


• Willingness to work on rotational shifts 24x7.


• Travel including overnight domestic may be required.