Field Services Engineer

POWER BRIDGE SYSTEMS PRIVATE LIMITED; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Health insurance

Long-term benefit savings plan with_em

Job summary

POWER BRIDGE SYSTEMS PRIVATE LIMITED is seeking skilled Field Services Engineers for on-site hardware, desktop and peripheral support across client locations in India. The role includes diagnosing hardware issues, break-fix activities, OS imaging, and coordinating with vendors to ensure timely resolutions.

You will carry out RAM/SSD upgrades, support printers and monitors, and log service calls using our ticketing system.

Qualifications

• Diploma or bachelor's degree in Computer Science, IT, Electronics or related.
• 1–4 years of desktop support, hardware support or field services experience.
• Strong knowledge of laptop and desktop hardware troubleshooting.
• Windows installation, OS imaging, drivers and basic software configuration.
• Ability to travel to client locations as required.

Responsibilities

• Diagnose and troubleshoot laptop, desktop, and related hardware.
• Provide onsite break-fix support and replace defective components.
• Perform OS imaging, installation, reinstallation and basic config.
• Carry out hardware upgrades including RAM and SSD installation.
• Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
• Provide floor support for end-user devices, including dual-monitor setups.
• Coordinate with vendors, OEMs and service providers for repairs and parts.
• Log, update, and close hardware service calls in the ticketing system.
• Maintain records of diagnosis, repairs, replacements, serial numbers and call closures.
• Perform preventive maintenance on laptops, desktops, peripherals and other IT equipment.
• Follow SLAs and escalate incidents as needed.
• Provide regular updates to users, managers and support teams.
• Follow client-site procedures and information security policies.
• Travel to client locations to provide onsite support.

Skills

Hardware troubleshooting

OS imaging

Printer/peripherals support

Networking basics

Customer coordination

Travel to client sites

Education

Diploma or Bachelor in Computer Science/IT/Electronics

Tools

Ticketing system

OS imaging tools

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

We are looking for skilled and customer-focused Field Services Engineers to provide onsite hardware, desktop and peripheral support across client locations. The role involves diagnosing hardware issues, performing break-fix activities, coordinating with vendors/OEMs, reinstalling operating systems and ensuring that service calls are resolved within the agreed timelines.

Requirements

Key Responsibilities

• Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment.
  
• Provide onsite break-fix support and replace defective hardware components.
  
• Perform operating system imaging, installation, reinstallation and basic configuration.
  
• Carry out hardware upgrades, including RAM and SSD installation.
  
• Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
  
• Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories.
  
• Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement.
  
• Log, update, track and close hardware service calls through the designated ticketing system.
  
• Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures.
  
• Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment.
  
• Follow defined service-level agreements and ensure timely resolution or escalation of incidents.
  
• Provide regular updates to users, reporting managers and relevant support teams.
  
• Follow client-site procedures, safety requirements and information security policies.
  
• Ensure appropriate handling and safeguarding of company and client assets.
  
• Travel to client locations when required to provide onsite support.
  

Required Skills and Qualifications

• Diploma or bachelor’s degree in Computer Science, Information Technology, Electronics or a related discipline.
  
• 1–4 years of experience in desktop support, hardware support or field services.
  
• Strong knowledge of laptop and desktop hardware troubleshooting.
  
• Experience in hardware component replacement and system upgrades.
  
• Working knowledge of Windows installation, OS imaging, drivers and basic software configuration.
  
• Knowledge of printers, scanners, monitors, docking stations and other peripherals.
  
• Familiarity with IT service-ticketing systems and incident-management processes.
  
• Basic understanding of networking concepts such as IP addressing, LAN, Wi-Fi and connectivity troubleshooting.
  
• Ability to coordinate professionally with users, vendors, OEMs and internal teams.
  
• Willingness to travel and work at different client locations, depending on operational requirements.
  

Preferred Qualifications

• Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation or OEM hardware certifications.
  
• Experience working in an enterprise environment or providing support at multiple client locations.
  
• Familiarity with asset management, warranty tracking and preventive-maintenance schedules.
  
• Health insurance coverage for the employee, spouse, children, and dependent parents.
  
• Long-term benefit savings plan with employer matching contributions.
  
• Opportunities for professional development and advancement within the organization.