Field System Service Engineer

Smart Work Consultants; Madurai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Smart Work Consultants in Madurai, Tamil Nadu, seeks a Field System Service Engineer to install, troubleshoot, and maintain IT infrastructure at client sites. You will handle on-site installation, configure servers, desktops, networks, and ensure systems run reliably.

Travel to customer sites, coordinate with vendors, and document service reports. Strong problem-solving and customer‑facing communication are essential for success in this role.

Qualifications

• Desktop, laptop, and server support required.
• Networking – LAN, WAN, Wi-Fi and related devices.
• Switches and routers configuration and troubleshooting.
• Windows OS installation and software deployment.

Responsibilities

• Install, configure, and maintain IT hardware and infrastructure systems.
• Provide on-site technical support at customer locations.
• Troubleshoot desktops, servers, network devices, printers, and peripherals.
• Diagnose and resolve hardware and networking issues.
• Coordinate with vendors and internal teams for escalated issues.
• Travel to client sites as required.

Skills

Desktop/Server Support

Networking

Switches & Routers

Windows OS

TCP/IP/DNS/DHCP

Hardware Troubleshooting

Preventive Maintenance

IT Infrastructure Support

Customer Service

Technical Communication

Problem-Solving

Enterprise IT Experience

Job description

Madurai South, India | Posted on 21/08/2026

We are looking for a technically skilled Field System Service Engineer to provide on-site installation, troubleshooting, maintenance, and technical support for IT infrastructure systems. The ideal candidate should be comfortable working at customer locations and resolving hardware, networking, and system-related issues.

• Install, configure, and maintain IT hardware and infrastructure systems
• Provide on-site technical support at customer locations
• Troubleshoot desktops, servers, network devices, printers, and peripherals
• Install and configure operating systems, software, and applications
• Diagnose and resolve hardware and networking issues
• Perform preventive maintenance and system health checks
• Configure and troubleshoot LAN, WAN, Wi-Fi, switches, and routers
• Coordinate with vendors and internal technical teams for escalated issues
• Maintain service reports, installation records, and customer documentation
• Respond to customer service calls and ensure timely issue resolution
• Support AMC / service contracts and maintain customer relationships
• Travel to client sites as required

Requirements

Desktop / Laptop / Server Support

Networking – LAN, WAN, Wi-Fi

Switches & Routers

Windows OS & Software Installation

TCP/IP, DNS, DHCP – Basic Knowledge

Hardware & Peripheral Troubleshooting

Preventive Maintenance

CCTV / Firewall / Backup – Added Advantage

IT Infrastructure Support

Customer Service & Technical Communication

Strong Problem-Solving Skills

Hands-on experience with networking and enterprise IT systems

Technical training and skill development

Opportunity to work with reputed corporate clients

Travel allowance / reimbursement as per company policy

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