Field Tech Associate - Trouble Shooting

NTT DATA North America; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

NTT DATA is seeking a Field Tech Associate - Trouble Shooting to join our team in Mumbai, India. You will provide end-user computing support in a client environment, resolve incidents, and fulfill service requests guided by ITIL principles.

You will work with ITSM tools like ServiceNow or Remedy, support Desktops and peripherals, and rotate shifts. Good communication in English is essential.

Qualifications

• 1 to 3 years’ experience in End User Computing or IT support.
• Strong troubleshooting skills in Windows and Office.
• Familiarity with ITIL processes.
• Experience with ITSM tools like ServiceNow or Remedy.

Responsibilities

• Provide end-user computing support in client environments.
• Resolve incidents and fulfill service requests to meet SLAs and KPIs.
• Handle IMAC tasks for desktops and peripherals as needed.
• Learn new technologies aligned to business requirements.

Skills

End User Computing

IT Support

Windows troubleshooting

Office troubleshooting

English communication

ITIL knowledge

Hardware support

Tools

ServiceNow

Remedy

Job description

Req ID: 384336

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:

• 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on rotational shifts 24x7.
• Travel including overnight domestic may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.