Helpdesk Associate - ITIL

NTT DATA, Inc.; Coimbatore District; On-site; INR 300,000 - 450,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Associate - ITIL to provide exceptional IT support in Coimbatore, Tamil Nadu, India. The role involves assisting users with IT devices and applications, recording and escalating issues, and engaging in IT onboarding.

Ideal candidates possess strong troubleshooting skills, excellent communication, and a commitment to teamwork. The position requires availability for 24/7 rotational shifts, and work from the office is mandatory.

Qualifications

• Excellent English written and verbal communication skills.
• Ability to work independently within a diverse global team.
• Willingness to work in 24/7 rotational shifts.

Responsibilities

• Provide IT Service Desk support to end-users.
• Record and escalate support issues promptly.
• Support all IT onboarding activities for end-users.
• Work with IT Teams on system testing and maintenance.

Skills

English communication skills

Customer service skills

Team player

Strong troubleshooting skills

IT software/hardware troubleshooting

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nādu (IN-TN), India (IN).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas.

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player.
• 24/7 rotational shifts and week offs and Work from Office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.