Helpdesk Associate - Technical Troubleshooting

NTT DATA North America; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

NTT DATA is seeking a Helpdesk Associate - Technical Troubleshooting to join our Bengaluru team. You will provide technical guidance to identify, prioritize and resolve problems via Phone, Email and Chat, including steps from recognition through follow-up.

The role requires strong knowledge of MS Windows, PC hardware, MS Office and ITIL incident and request management, with excellent communication skills and a graduate technical degree. 24x7 support environment applies.

Qualifications

• Graduate with technical degree; B.Tech/B.E preferred.
• Excellent customer handling and communication; 1 year of international calling.
• Willing to work in rotational shifts 24x7.

Responsibilities

• Provide technical guidance in identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Recognize, research, isolate, resolve & follow up steps for incidents and requests.
• Act as liaison between customers & internal departments within Client Infrastructure.
• Demonstrate strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications.
• Apply ITIL best practices around Incident & Request Management procedures.

Skills

MS Windows

PC Hardware

MS Office

ITIL

Troubleshooting

Education

Bachelor's degree in technical field

Tools

COTS applications

Job description

Req ID: 374201

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities

• Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Activities include recognition, research, isolation, resolution & follow up steps.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures

Qualifications

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate. B.Tech/B.E or any other technical degree preferred
• Good communication skills with 1 year of international calling experience
• Good comprehension & writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.