Field Tech Analyst- Desktop Support

NTT DATA North America; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

NTT DATA North America in Chennai is seeking a Field Tech Analyst - Desktop Support. This role focuses on providing exceptional desktop support and implementing client services, including troubleshooting and equipment installation.

Ideal candidates will have over 5 years of Windows support experience, excellent communication skills, and a proven customer service background. You will work directly with clients to deliver top-notch support and solve technical issues efficiently.

Qualifications

• 5+ years desktop/technical Windows support experience.
• Proven ability to troubleshoot and diagnose issues.
• Physically able to lift and move hardware in customer environments.

Responsibilities

• Responsible for on-site and remote installation and maintenance of desktops.
• Provide technical support and incident management service desk functions.
• Diagnoses and resolves product performance problems.

Skills

Desktop support experience

Windows troubleshooting

Excellent verbal and written communication skills

Customer service background

Education

A+ certification or equivalent skill set

Tools

ServiceNow ticketing system

Office 365

SCCM

Intune

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst- Desktop Support to join our team in Chennai, Tamil Nādu.

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working at the client site in Knoxville, TN.

Job Responsibilities Include

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops.)

Basic Qualifications

• 5+ years desktop/technical Windows support experience

Preferred Skills

• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• SCCM
• Intune
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.