Helpdesk Associate - Technical Troubleshooting

NTT DATA, Inc.; Bengaluru; Hybrid; INR 400,000 - 700,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Associate – Technical Troubleshooting to join our team in Bangalore, Karnātaka (India). This role involves providing exceptional IT service desk support, recording and escalating issues, and supporting IT onboarding activities.

The ideal candidate will excel in communication, hold troubleshooting expertise across multiple IT devices and applications, and thrive in a collaborative environment. A diverse work setting and growth opportunities are on offer for those eager to learn.

Qualifications

• Excellent English written and verbal communication skills are a must.
• Strong troubleshooting skills and bug-finding abilities.
• Ability to work independently in a diverse global team.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Record, update, and escalate support issues promptly.
• Support all IT onboarding activities for end-users.

Skills

IT software and hardware troubleshooting knowledge

Strong troubleshooting skills

Excellent English communication

Comfortable working with stakeholders

Ability to work independently

Team player

Tools

Win 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

Helpdesk Associate - Technical Troubleshooting

NTT DATA Services is seeking a Helpdesk Associate – Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Responsibilities

In this role you will be responsible for:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT Business areas.

Requirements

• Excellent English written and verbal communication skills.
• Great team player.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug‑finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

Preferences

• For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do.
• ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7.
• Expected schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis for business requirements.

Job Segment

Technical Support, Help Desk, Information Technology, Cloud, Testing, Technology

Equal Opportunity and Accessibility Statement

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .