Field System Service Engineer

Smartworkconsultants; Madurai District; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Travel allowance

Job summary

Smartworkconsultants is seeking a Field System Service Engineer in Madurai, Tamil Nadu, to provide on-site installation, troubleshooting, maintenance, and technical support for IT infrastructure systems. The role involves working at customer locations and resolving hardware, networking, and system-related issues.

The candidate will install and configure operating systems, software, and applications, troubleshoot desktops, servers, network devices, printers, and peripherals, and perform

Qualifications

• On-site IT infrastructure support experience
• Knowledge of LAN/WAN/Wi-Fi networking
• Windows OS and software installation experience
• Proactive preventive maintenance abilities
• Willingness to travel to client sites and handle onsite requests

Responsibilities

• Install, configure, and maintain IT hardware and infrastructure systems at client sites
• Provide on-site technical support for desktops, servers, network devices, printers, and peripherals
• Diagnose and troubleshoot hardware, software, and network issues
• Perform preventive maintenance and system health checks
• Coordinate with vendors and internal teams for escalated issues
• Maintain service reports and customer documentation
• Travel to client locations as required and support AMC/service contracts

Job description

Madurai South, India | Posted on 21/08/2026

We are looking for a technically skilled Field System Service Engineer to provide on-site installation, troubleshooting, maintenance, and technical support for IT infrastructure systems. The ideal candidate should be comfortable working at customer locations and resolving hardware, networking, and system-related issues.

• Install, configure, and maintain IT hardware and infrastructure systems
• Provide on-site technical support at customer locations
• Troubleshoot desktops, servers, network devices, printers, and peripherals
• Install and configure operating systems, software, and applications
• Diagnose and resolve hardware and networking issues
• Perform preventive maintenance and system health checks
• Configure and troubleshoot LAN, WAN, Wi-Fi, switches, and routers
• Coordinate with vendors and internal technical teams for escalated issues
• Maintain service reports, installation records, and customer documentation
• Respond to customer service calls and ensure timely issue resolution
• Support AMC / service contracts and maintain customer relationships
• Travel to client sites as required

Requirements

Desktop / Laptop / Server Support

Networking – LAN, WAN, Wi-Fi

Switches & Routers

Windows OS & Software Installation

TCP/IP, DNS, DHCP – Basic Knowledge

Hardware & Peripheral Troubleshooting

Preventive Maintenance

CCTV / Firewall / Backup – Added Advantage

IT Infrastructure Support

Customer Service & Technical Communication

Strong Problem-Solving Skills

Hands-on experience with networking and enterprise IT systems

Technical training and skill development

Opportunity to work with reputed corporate clients

Travel allowance / reimbursement as per company policy

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