Field Service Engineer -Pan India

Harsha Trainings; India; Remote; INR 800,000 - 1,200,000; Full time

Job summary

Philips is seeking a Field Service Engineer - Pan India to deliver technical support and maintenance for Cath Lab, MRI, CT, X-Ray, and multi-modality systems across India. The role involves troubleshooting, installation, and service visits with a focus on first-visit resolution.

Ideal candidates have 4–15 years of experience, IT/network knowledge, and strong communication skills. The position may involve travel and on-site customer interaction to ensure reliable operation and customer

Qualifications

• Min 4 to 15 years of experience on Cath Lab, MRI, CT, X-Ray, Multi-Modality with IT, Network knowledge and good communication skills.
• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance

Responsibilities

• Delivers technical support and maintenance services including troubleshooting, repairs, and installations.
• Documents service activities with diagnostics, resolutions, and test procedures.
• Works under supervision, following established processes to ensure quality and compliance.
• Tracks customer interaction time, parts usage, and outcomes for transparency.
• Prepares for service visits with diagnostics and action plans for first-visit resolution.
• Addresses customer escalations and feedback; coordinates corrective actions.
• Executes field service tasks using diagnostic tools and manages complex issues.
• Identifies sales opportunities or value-added services during visits; supports business growth.
• Expands product knowledge to maintain high standards of service and technical expertise.

Skills

Regulatory Compliance

Data Analysis & Interpretation

Root Cause Analysis (RCA)

Troubleshooting

Escalation Management

Service Operations

Technical Documentation

Customer Service

KPI Monitoring and Reporting

Product Installation

Product Repair & Maintenance

Job description

Field Service Engineer -Pan India# Careers## Field Service Engineer -Pan IndiaApply: India - Remote Based: Full time: Posted Today: 595094### Job TitleField Service Engineer -Pan India### Job Description**Title: Field Service Engineer - Cath Lab, MRI, CT, X-Ray, Multi-Modality****Location: Pan India** The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise. **Job Responsibilities:*** Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.* Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.* Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.* Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.* Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.* Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.* Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.* Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.* Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.**Minimum required Experience:** Min 4 to 15 years of experience on **Cath Lab, MRI, CT, X-Ray, Multi-Modality** with IT, Network knowledge and good communication skills. **Preferred Skills:** • Regulatory Compliance • Data Analysis & Interpretation • Root Cause Analysis (RCA) • Troubleshooting • Escalation Management • Service Operations • Technical Documentation • Customer Service • KPI Monitoring and Reporting • Product Installation • Product Repair & Maintenance### About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*