Service Engineer - Radiology

Meril; Vapi; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading medical equipment company in Gujarat is seeking a Service Engineer for installation, maintenance, and repair of radiology and imaging systems, including X-Ray and CT equipment. The ideal candidate will have a B.E. / B.Tech in Biomedical or Electronics Engineering, and a minimum of 5 years of relevant experience. This role involves providing technical support, ensuring compliance with safety standards, and maintaining high customer satisfaction.

Qualifications

• Minimum 5 years of experience in service and maintenance of X-Ray/ C-Arm/ DR & CT imaging systems.
• Proven expertise in installation and preventive maintenance of radiology devices.
• Exposure to AERB safety norms and medical equipment servicing standards.

Responsibilities

• Perform installation, calibration, and validation of radiology systems at customer sites.
• Execute preventive and corrective maintenance schedules.
• Provide prompt and effective on-site technical support.

Skills

Fluent in English (spoken and written)

Strong technical, analytical, and diagnostic abilities

Good understanding of medical imaging technologies

Customer-focused approach

Proficiency in MS Office, ERP systems, and service documentation tools

Education

B.E. / B.Tech (Biomedical or Electronics Engineering)

Job description

Job Title

Service Engineer – Service & Maintenance (Radiology & Imaging Systems)

Department

Service & Maintenance – Radiology Division

Job Purpose

To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support.

Key Responsibilities

• Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production.
• Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability.
• Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
• Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards.

Customer Support & Troubleshooting

• Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime.
• Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
• Maintain clear communication with customers regarding service progress, timelines, and outcomes.
• Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction.

Preventive Maintenance & Documentation

• Plan and execute preventive maintenance schedules for installed imaging systems.
• Maintain accurate service records, preventive maintenance logs, and calibration reports.
• Prepare service reports, installation certificates, and equipment performance evaluations.
• Monitor spare parts consumption and inventory levels for timely replacement and availability.

Compliance & Safety

• Follow AERB and ISO 13485 safety standards during maintenance and servicing operations.
• Ensure radiation protection measures are adhered to during installation and maintenance activities.
• Maintain adherence to environmental, health, and safety protocols at all work sites.
• Coordinate with Quality, R&D, and Production teams to communicate recurring field issues and design feedback.
• Contribute to service improvement initiatives, reliability enhancement, and customer training programs.
• Support the team during audits, inspections, and performance evaluations.

Qualifications and Experience

• B.E. / B.Tech (Biomedical or Electronics Engineering) or equivalent qualification.
• Minimum 5 years of experience in service and maintenance of X-Ray/ C-Arm/ DR & CT imaging systems.
• Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.
• Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards.

Skills and Competencies

• Fluent in English (spoken and written) with excellent communication and documentation skills.
• Strong technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains.
• Good understanding of medical imaging technologies and their operational principles.
• Customer-focused approach with strong interpersonal and coordination skills.
• Proficiency in MS Office, ERP systems, and service documentation tools.
• Willingness to travel extensively across sites for service requirements.

Key Performance Indicators (KPIs)

• Equipment uptime percentage and service response time
• Customer satisfaction and feedback rating
• Preventive maintenance compliance rate
• Reduction in repeat service calls
• Quality and accuracy of service documentation

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service and Health Care Provider

Industries

Medical Equipment Manufacturing and Medical Practices