Field Service Engineer

Premas Life Sciences; Mumbai, Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Premas Life Sciences in Mumbai seeks an experienced field service engineer to interface between the field organization and internal support, providing timely onsite technical assistance to customers and sales teams. The role includes installing, upgrading, repairing, and maintaining instrument systems across a defined territory, and ensuring customer satisfaction.

The candidate will manage service parts, keep technical files updated, and generate reports.

Qualifications

• BE/BTech in Electrical or Electronics Engineering or related degree
• 3–5 years relevant experience
• Strong problem-solving and communication skills
• Ability to work independently or in a team
• Willingness to travel, including international travel
• Familiarity with optical alignments, robotics, and mechanical/electrical systems
• Computer literacy required

Responsibilities

• Assist interfacing between field organization and internal support with timely onsite technical assistance to Customers, Field Applications Scientists/Specialists, and Territory Account Managers
• Install, upgrade, repair, and maintain instrument systems in defined territory
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Maintain up-to-date customer information, technical files, and databases
• Provide timely and accurate reports as requested
• Coordinate new system placements, develop leads, promote upgrades and contract renewals
• Maintain routine contact with existing customer base
• Travel out of country may be necessary for product training
• Domestic travel around 50%

Skills

Problem solving

Verbal communication

Written communication

Teamwork

Independent work

Computer literacy

Electrical/electronics knowledge

Robotics familiarity

Field service experience

Education

BE/BTech Electrical/ Electronics Engineering

Tools

Electrical measurement tools

Job description

Responsibilities:

• Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
• Install, upgrade, repair, and maintain instrument systems in defined territory
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Maintain up to date customer information, technical files, and appropriate databases
• Provide timely and accurate reports as requested
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintains routine contact with existing customer base
• Travel out of country may be necessary upon request for product training
• Domestic Travelling frequency at around 50%.

Requirements:

• BE/BTech Electrical/ Electronics Engineering, related degree with knowledge in the biotechnology/biomedical industry.
• Minimum 3 to 5 years relevant experience
• Must be highly motivated and have strong problem-solving ability
• Excellent verbal and written communications skills
• Must have good technical abilities
• Must be able to work independently and as a team player
• Computer experience and literacy a must
• Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

Preferred Experience/Education/Skills:

• Experience managing clinical & Diagnostic Customers is a plus