Field Service Engineer(Mumbai)

Datoms; Maharashtra; On-site; INR 300,000 - 540,000; Full time

Job summary

Datoms in Mumbai seeks a Service Engineer to perform daily service, maintenance, and repair of customer equipment. You will build strong customer and peer relationships and handle administrative duties promptly.

The role requires hands-on skills in troubleshooting, installation, and preventive maintenance, plus managing parts and service records. Freshers are welcome, and a valid driving license with a private bike is required to travel to client sites.

Qualifications

• ITI or Diploma in Electrical, Electronics, or a related technical field.
• Freshers are welcome to apply.
• Based in the Mumbai region with private bike ownership.
• Valid driving license and a good driving record.
• Basic knowledge of IoT technologies preferred.

Responsibilities

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and implement field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate daily with customers to ensure issue resolution and appropriate follow-up.
• Maintain tools and test equipment and ensure proper calibration.

Skills

IoT basics

Field service

Customer service

MS Word

Education

ITI or Diploma in Electrical/Electronics

Tools

MS Excel

MS PowerPoint

Job description

Company Overview

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises by utilising machine learning, artificial intelligence, and the Internet of Things. Our scalable solution can be customised to meet each client's unique needs and is trusted by leading companies worldwide.

Job Description

The Service Engineer is responsible for performing daily service, maintenance, and repair of customer equipment. This role requires building and maintaining strong customer and peer relationships, completing administrative duties promptly, and performing other duties as assigned.

Essential Job Responsibilities

The Service Engineer performs the major functions listed below. Additional duties may be assigned.

• Troubleshoot, install, maintain, and repair designated equipment.
• Perform preventative maintenance and implement field modifications.
• Manage parts ordering and repair turnaround times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate daily with customers to ensure issue resolution and appropriate follow-up.
• Maintain tools and test equipment and ensure proper calibration.

Qualifications & Requirements

• ITI or Diploma in Electrical, Electronics, or a related technical field.
• Freshers are welcome to apply.
• Basic knowledge of IoT technologies is preferred.
• Based in the Mumbai region.
• Possession of a private bike is required.
• Valid driving license and a good driving record.
• Demonstrated reliability and accountability.
• Basic proficiency in MS Word, PowerPoint, and Excel.
• Strong analytical, interpersonal, and communication skills, with the ability to understand and explain technical issues clearly.

Skills: microsoft word,maintenance,microsoft excel,installation,computer skills,basic troubleshooting,equipment installation,excel,interpersonal skills,electrical,maintenance & repair,electronics,customer service,iot,sensor installation,powerpoint,administrative duties,contract-to-hire,analytical skills,microsoft powerpoint,troubleshooting,repair,communication skills