Field Service Engineer

ABB; Kolkata District; On-site; INR 350,000 - 500,000; Full time

Job summary

ABB Motion in Kolkata, India, seeks a Field Service Engineer to execute on-site service work for HV motors with a focus on first-time-right execution and customer care. The role involves planning and performing field tasks, analyzing issues, and ensuring quality and safety per ABB standards.

Open to candidates with a B.Tech in Electrical Engineering or Diploma in EE who can travel frequently and communicate effectively with customers.

Qualifications

• Experience in installation and commissioning of HV motors.
• Troubleshooting HV motors and related equipment.
• Willingness to travel frequently to customer sites.
• Strong communication and customer handling skills.

Responsibilities

• Identify opportunities to improve customer operations during on-site visits.
• Perform field service tasks and diagnose technical issues remotely or on-site.
• Prepare material lists and ensure availability of parts and equipment for service activities.
• Troubleshoot equipment/process failures and propose proactive actions to prevent recurrence.

Skills

Installation & Commissioning

HV Motors troubleshooting

Travel readiness

Customer handling

Education

B.Tech EE

Diploma in EE

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Service Team Leader

Your Role And Responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is:

This role is contributing to the Motion business based at Kolkata India.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications For The Role

• Strong Knowledge of Installation and Commissioning of HV Motors
• Worked On Repairing and troubleshooting of HV Motors
• Open for Frequent Travel
• Full time B.Tech EE or Diploma in EE
• Good In Com Skills
• Good in Customer Handling
• Strong Technical knowledge of products

More About Us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

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