Field Engineer Module

Rigved Technologies; India; On-site; INR 250,000 - 360,000; Full time

Job summary

Rigved Technologies seeks a field IT technician to visit Reliance Retail outlets, providing hardware and networking support, and handling IMAC and rollout activities. The role requires hands-on maintenance and the ability to work across multiple stores.

The position involves preventive maintenance, inventory tagging, and coordinating with regional teams, with travel 50–70% across areas. Own a personal bike is mandatory.

Qualifications

• Hands-on experience with PCs, printers, and networking hardware.
• Must own a personal vehicle (bike) for site visits.
• Willingness to travel 50–70% and work across multiple stores/areas.

Responsibilities

• Visit multiple Reliance Retail outlets across regions to provide IT support.
• Carry out periodic preventive maintenance at stores.
• Obtain signoffs from Store Manager and State IT for completed tasks and report to Retail Helpdesk.
• Coordinate with Retail Helpdesk for ticket status, closure, and vendor issues.
• Coordinate with MSL logistics for spares availability and inventory verification.
• Carry out IMAC and rollout activities; extensive travel (50–70%).

Skills

Hardware & networking

Vehicle ownership

Willingness to travel

Tools

PCs

Printers

Networking equipment

Job description

• Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off.
• Need to visit multiple stores in all areas.
• Having personal vehicle (bike) is mandatory
• Working on National Holidays against which you shall be eligible for double pay.
• PH will be working against which comp off will be provided
• Provide outside support to Reliance Retail Outlets for all IT calls (Must have Knowledge on PC, Printers & Basic Knowledge of networking , Networking equipment’s
• Coordinate with Regional Coordinator for tasks and activities to be performed.
• Will perform Periodic Preventive Maintenance activities
• Get signoffs for activities performed from Store Manager, State IT team and send a report to Retail Helpdesk
• Coordinate with Retail Helpdesk for ticket status and call closure
• Coordinate with Retail Helpdesk for Vendor related issues and elevate issues as may be required
• Coordinate with MSL logistics for spares availability
• Perform initial physical inventory verification and asset tagging and submit a report
• Carry out IMAC activity
• Will perform Rollout activity
• 50%-70% travelling will be there to cater services.
• Experience in to Hardware & networking.
• Perform Preventive Maintenance