Desktop Support Engineer

Eagle Information Systems; Kamrup Metropolitan, Pune District, Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Eagle Information Systems is seeking a Field Engineer to provide on-site IT support at Reliance Retail outlets. The role covers hardware & networking tasks, basic IT hardware maintenance, and coordination with regional teams across PAN India.

Travel will be 50-70% to cater services; responsibilities include inventory checks, IMAC activities, and timely reporting to the Retail Helpdesk.

Qualifications

• Knowledge on PC and printers
• Basic networking knowledge
• Willingness to travel 50-70% across PAN India

Responsibilities

• Provide outside IT support to Reliance Retail Outlets
• Coordinate with Regional Coordinator for tasks
• Perform Periodic Preventive Maintenance
• Get sign offs from Store Manager and State IT team and report to Retail Helpdesk
• Coordinate with Retail Helpdesk for ticket status and vendor issues
• Coordinate with MSL logistics for spares availability
• Perform initial inventory verification and asset tagging
• Carry out IMAC activity

Skills

Hardware & networking

Job description

****Urgent Hiring****

****Field Engineer****

We have multiple job locations across PAN India, including:

• Chennai
• Amta
• Guwahati
• Pune
• Bangalore
• Faridabad
• Bikaner
• Kompally
• Hyderabad

Role & responsibilities

Provide outside support to Reliance Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment).

Coordinate with the Regional Coordinator for tasks and activities to be performed.

Perform Periodic Preventive Maintenance activities.

Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk.

Coordinate with Retail Helpdesk for ticket status and call closure.

Coordinate with Retail Helpdesk for Vendor related issues and escalates issues as may be required.

Coordinate with MSL logistics for spares availability.

Perform initial physical inventory verification and asset tagging and submit reports.

Carry out IMAC activity.

Preferred candidate profile

Rollout activity.

50%-70% traveling will be there to cater services.

Experience in Hardware & networking.