Field Collection Associate

Tanserv Business Process; Hyderabad, Bengaluru, Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Tanserv Business Process in Hyderabad is seeking an eager collection executive to lead B2B payment follow-ups and recoveries in assigned territories. You will build relationships with delinquent clients, document interactions, and collaborate with internal teams to resolve discrepancies.

The role requires a Bachelor's degree and strong negotiation and communication skills, with the ability to work independently, manage time, and maintain professional standards while ensuring timely collections.

Qualifications

• Bachelor's degree required.
• Proven experience in B2B payment collections.
• Strong communication and negotiation skills.
• Ability to work independently and manage time.
• Basic computer skills.

Responsibilities

• Visit delinquent client in assigned areas for B2B payment collection & follow up.
• Maintain accurate records of all collection activities and interactions with client.
• Visit clients to remind them of overdue payments.
• Investigate and resolve any discrepancies or issues with customer accounts.
• Provide good service and maintain a professional demeanor at all times.
• Collaborate with internal teams to address customer concerns and improve collection processes.

Skills

B2B collections

Negotiation

Communication

Time management

Independence

Education

Bachelor's degree

Job description

Responsibilities

• - Visit delinquent client in assigned areas for B2B payment collection & follow up.
• - Maintain accurate records of all collection activities and interactions with client.
• - Visit clients to remind them of overdue payments.
• - Investigate and resolve any discrepancies or issues with customer accounts.
• - Provide good service and maintain a professional demeanor at all times.
• - Collaborate with internal teams to address customer concerns and improve collection processes.
• - Take care of the documentation & invoicing.

Requirements

• - Bachelor's degree.
• - Proven experience in B2B payment collections
• - Good communication and negotiation skills.
• - Ability to work independently and manage time effectively.
• - Basic computer skills