Collections Associate

Tata Consultancy Services; Gurugram District; On-site; INR 350,000 - 650,000; Full time

Job summary

Tata Consultancy Services in Gurugram is seeking a B2B Collections Associate with 1–5 years of experience. This role focuses on collections, accounts receivable, and Order-to-Cash processes, handling calls and emails to recover overdue payments.

The position requires strong verbal and written communication, negotiation, and dispute resolution skills, and offers 24x7 rotational shifts including night shifts.

Qualifications

• Minimum 1 year experience in B2B Collections / Accounts Receivable
• Experience following up with customers on overdue invoices through calls and emails
• Account Receivable (AR) and Order-to-Cash (O2C) process knowledge
• Query Resolution and Dispute Management
• Payment Collection and Promise-to-Pay (PTP) Management
• Customer Account Maintenance and Relationship Management
• Invoice Reconciliation and Payment Application
• Excellent Verbal and Written Communication Skills
• Strong Negotiation and Follow-up Skills

Responsibilities

• Manage assigned Accounts Receivable portfolio.
• Contact customers through calls and emails for overdue payments.
• Secure payment commitments and follow up on outstanding invoices.
• Investigate and resolve invoice disputes, deductions, and payment-related queries.
• Collaborate with Billing, Sales, Cash Application, and Dispute Management teams.
• Maintain collection notes and update collection systems regularly.
• Conduct account reconciliations and payment tracking.
• Meet collection, aging, and productivity targets.
• Prepare collection reports and support cash flow objectives.

Skills

B2B Collections

Accounts Receivable (AR)

Voice & Email Support

Education

Graduate in Commerce

Job description

Collections - Business to Business (B2B) Collections Associate

Experience Range: 1 to 5 Years

Location: Gurugram

Shift: 24x7 Rotational Shifts (Including Night Shifts)

Must Have Skills

B2B Collections, Accounts Receivable (AR), Voice & Email Support

Detailed Must Have Skills

• Minimum 1 year experience in B2B Collections / Accounts Receivable


• Experience following up with customers on overdue invoices through calls and emails


• Account Receivable (AR) and Order-to-Cash (O2C) process knowledge


• Query Resolution and Dispute Management


• Payment Collection and Promise-to-Pay (PTP) Management


• Customer Account Maintenance and Relationship Management


• Invoice Reconciliation and Payment Application


• Excellent Verbal and Written Communication Skills


• Strong Negotiation and Follow-up Skills

Good to Have Skills

• Analytical & Problem-Solving Skills


• Billing and Cash Application Knowledge


• Dispute Resolution Experience

Key Responsibilities

• Manage assigned Accounts Receivable portfolio.


• Contact customers through calls and emails for overdue payments.


• Secure payment commitments and follow up on outstanding invoices.


• Investigate and resolve invoice disputes, deductions, and payment-related queries.


• Collaborate with Billing, Sales, Cash Application, and Dispute Management teams.


• Maintain collection notes and update collection systems regularly.


• Conduct account reconciliations and payment tracking.


• Meet collection, aging, and productivity targets.


• Prepare collection reports and support cash flow objectives.

Preferred Qualifications

• Graduate in Commerce, Finance, Accounting, Business Administration or related discipline.


• Exposure to B2B Collections environment preferred.