Field Collection Associate

Tanserv Business Process; Gurugram District; On-site; INR 300,000 - 550,000; Full time

Job summary

Tanserv Business Process in Gurugram, India, is seeking a skilled collections professional to manage B2B payment collections in assigned areas. The role involves visiting delinquent clients, maintaining records, and coordinating with internal teams to resolve issues.

You will follow up on overdue payments, investigate discrepancies, and ensure professional client service while supporting invoicing and documentation processes.

Qualifications

• Bachelor's degree is required.
• Proven experience in B2B payment collections.
• Strong communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Basic computer skills.

Responsibilities

• Visit delinquent clients in assigned areas for B2B payment collection and follow-up.
• Maintain accurate records of all collection activities and client interactions.
• Remind clients of overdue payments.
• Investigate and resolve discrepancies in customer accounts.
• Provide professional service and maintain demeanor at all times.
• Collaborate with internal teams to address customer concerns and improve collection processes.
• Handle documentation and invoicing.

Skills

Negotiation

Communication

Time management

Independence

Basic computer skills

Education

Bachelor's degree

Job description

Responsibilities

• Visit delinquent client in assigned areas for B2B payment collection & follow up.


• Maintain accurate records of all collection activities and interactions with client.


• Visit clients to remind them of overdue payments.


• Investigate and resolve any discrepancies or issues with customer accounts.


• Provide good service and maintain a professional demeanour at all times.


• Collaborate with internal teams to address customer concerns and improve collection processes.


• Take care of the documentation & invoicing.

Requirements

• Bachelor's degree.


• Proven experience in B2B payment collections


• Good communication and negotiation skills.


• Ability to work independently and manage time effectively.


• Basic computer skills