Collections Analyst

Ecolab Global Services; Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Ecolab Global Services in Pune seeks an Accounts Receivable Collections specialist to collaborate with Sales, Customer Service, and Finance to resolve billing issues and support timely cash application.

You will assist in refining collection strategies, reconcile orders, prepare dunning letters, monitor autodunning, assess credit risk, and liaise with Legal for advanced recovery, while maintaining detailed trackers of all communications.

Qualifications

• Bachelor's degree in Finance/Accounting (preferred) or a relevant diploma.
• Proficiency in MS Office with working knowledge of ERP/CRM systems.
• 45 years of experience in collections or customer service.
• Strong verbal and written communication skills.
• Basic understanding of accounting principles.

Responsibilities

• Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.
• Assist the supervisor in executing and refining collection strategies to improve receivable performance.
• Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.
• Prepare and issue manual dunning letters across various levels in accordance with established procedures.
• Monitor autodunning processes, identify deviations, and raise timely alerts for corrective action.
• Track overdue accounts, perform credit risk assessments based on payment delays and aging, and elevate risks when necessary.
• Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.
• Maintain detailed trackers and logs of collection communications, followup activities, and customer commitments.
• Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed.

Skills

MS Office

ERP/CRM systems

Collections experience

Customer service

Accounting principles

Communication

Education

Bachelor's in Finance/Accounting

Tools

ERP/CRM systems

Job description

Responsibilities

• Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.
• Assist the supervisor in executing and refining collection strategies to improve receivable performance.
• Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.
• Prepare and issue manual dunning letters across various levels in accordance with established procedures.
• Monitor autodunning processes, identify deviations, and raise timely alerts for corrective action.
• Track overdue accounts, perform credit risk assessments based on payment delays and aging, and elevate risks when necessary.
• Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.
• Maintain detailed trackers and logs of collection communications, followup activities, and customer commitments.
• Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed.

Qualifications

• Bachelors degree in Finance/Accounting (preferred) or a relevant diploma.
• Proficiency in MS Office with working knowledge of ERP/CRM systems.
• 45 years of experience in collections or customer service.
• Strong verbal and written communication skills.
• Basic understanding of accounting principles.

Competencies

• Accuracy and attention to detail
• Strong verbal and written communication
• Customer interaction and negotiation
• Team collaboration
• Time management and prioritization