Collection Associate

AuthBridge; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

AuthBridge is seeking a Collections Team Member to manage outstanding receivables, engage with clients to recover overdue payments, and balance firm negotiation with customer relationship preservation.

Responsibilities include tracking delinquent accounts, structuring payment plans, resolving billing disputes, and maintaining real-time activity records in CRM/ERP systems. Strong Excel and ERP skills, plus 2–3 years in collections, are essential.

Qualifications

• 2–3 years of direct experience in B2B or B2C collections, AR, or credit control.
• High school diploma required; bachelor's preferred.
• Proficiency in MS Excel and ERP/accounting software.
• Strong communication, negotiation, and compliance knowledge.
• Strong problem-solving and analytical abilities to reconcile complex accounts.

Responsibilities

• Monitor accounts receivable balances and track overdue accounts against monthly targets.
• Contact delinquent accounts by phone, email, and letters to negotiate payment.
• Negotiate payment plans, settlements, or extensions within guidelines.
• Investigate billing queries, rate discrepancies, and missing invoices with internal teams.
• Maintain detailed, real-time records of interactions and payment promises in the CRM/ERP system.
• Process incoming payments and apply to correct customer accounts.
• Identify non-responsive or high-risk accounts and escalate as needed.

Skills

Communication

Analytical skills

Problem-solving

Attention to detail

Education

High school diploma

Bachelor's in Accounting/Finance/Business Administration

Tools

MS Excel (VLOOKUP, Pivot Tables)

ERP/accounting software

Job description

Role Summary The Collections Team Member manages outstanding accounts receivable, tracks delinquent accounts, and engages directly with clients to recover overdue payments while preserving positive customer relationships. This role balances firm negotiation, clear communication, and financial reconciliation to minimize bad debt and optimize cash flow.

Key Responsibilities

• Portfolio Management: Monitor assigned accounts receivable balances to identify overdue accounts and track collection progress against monthly targets.
• Customer Engagement: Contact delinquent accounts via phone, email, and formal letters to negotiate prompt payment and resolve past-due balances.
• Payment Structuring: Negotiate payment plans, settlements, or extensions within established organizational credit guidelines.
• Dispute Resolution: Investigate customer billing queries, rate discrepancies, and missing invoice details in coordination with internal billing and sales teams.
• Record Keeping: Maintain detailed, real-time records of all client interactions, payment promises, and collection activities in the CRM/ERP system.
• Financial Reconciliation: Account for incoming payments, process wire/card transactions, and assist in applying payments to correct customer accounts.
• Account Escalations: Identify non-responsive or high-risk accounts and prepare necessary documentation for legal proceedings or third-party collection agencies.

Key Requirements & Qualifications

• Experience: 2 to 3 years of direct experience in business-to-business (B2B) or business-to-consumer (B2C) collections, accounts receivable, or credit control.
• Education: High school diploma required; Bachelors degree in Accounting, Finance, or Business Administration is preferred.
• Technical Skills: Proficiency in MS Excel (VLOOKUPs, Pivot Tables) and experience with ERP/accounting software.
• Communication: Exceptional verbal and written communication skills to handle difficult conversations with tact, firmness, and professionalism.
• Compliance Knowledge: Basic understanding of fair debt collection practices, credit terms, and local financial regulations.
• Problem-Solving: Strong analytical capabilities to reconcile complex accounts and identify underlying payment blockers.

Key Performance Indicators (KPIs)

• Reduction in Days Sales Outstanding (DSO)
• Percentage of aged debt recovered (>30, 60, 90 days)
• Customer dispute resolution turnaround time
• Contact rate and promise-to-pay conversion rate